As part of our HP’s EMEA Discover 2011 Vienna interview series, this blog highlights Ian Coventry’s session - Creating agility & growth in retail banking through Business Process Outsourcing.
Ian Coventry is director of Worldwide Financial Process Management BPO for HP and is based in the UK. His responsibilities include creating and executing business strategy, product development, enhancing relationships with existing clients, and expanding HP’s global presence. Coventry transitioned from Abbey National to HP in 2001 as managing director of Credit Services.
What will the session cover?
The European banking industry continues to operate in an uncertain and changing economic and regulatory environment. As a consequence, the need to create flexible operating models to deliver agility, improved operating efficiency and revenue growth remains a priority. This session will explore how retail banks are outsourcing core processes to transform the way they operate and deliver the business outcomes that matter to them.
Specific topics that will be covered are:
- Demand for BPO in Financial Services
- Benefits of BPO for Financial Services
- Transformation in Action – a case study
- HP BPO Services for Financial Services
Who should attend the session?
The session is aimed at strategic business leaders. Ian is also facilitating a break-out session BW2989 – HP Process Express where he will discuss more about HP’s workflow, business process and performance platform.
What would you like the participants to understand at the completion of the session?
Given the uncertainly of the financial market in Europe, banks’ ability to adapt to a continually changing landscape is critical to success. As a result, cost income ratios are under pressure and many banks are turning to BPO to better help them transform their cost base and enhance their customers’ experience, improve their business models and increase business agility.
When you are ready to select a partner for Financial Services BPO please consider the partners’s:
- Ability to implement change, speedily and with minimal disruption
- Process knowledge and quality of service
- Knowledge and experience of supporting the banking sector, e.g. of compliance regulations and even of the client’s specific business
- Ability to provide a lower cost value-for-money service
- Proven track record of similar services
Grab another cup of coffee…… I understand, according to the Vienna tourist web-site “Vienna without coffee would be like a latté without the milk foam” and watch this short video about how La Caixa uses HP BPO services to transform its traditional back office functions