HP positioned as leader in Gartner Magic Quadrants for desktop outsourcing and help desk services
By Jill Laubach, Enterprise Services Marketing
How do you become a market leader? What does it take and what are the qualifications? It doesn’t come from large advertising budgets and witty campaign jingles – though that might help get someone’s attention. No, market leadership is earned from service excellence, putting customers first, meaningful innovation and let’s not overlook – results. If a corporation has the right work ethic and uncompromising integrity, it will be respected in the industry by clients and analysts alike.
Recently, HP was positioned as a Leader in the Gartner Magic Quadrant for Desktop Outsourcing Services, North America, based on two key factors: completeness of vision and ability to execute. According to Gartner, “leaders deliver their service solutions skillfully, have a clear vision of the direction of the desktop outsourcing services market, and are actively building and improving their competencies to sustain their leadership positions.” The report profiles 17 service providers for desktop outsourcing services in North America and includes an overview of their capabilities and offerings.
This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from HP.
HP was also positioned as a Leader in the Gartner Magic Quadrant for Help Desk Outsourcing, North America. According to Gartner, “Providers in the Leaders quadrant are performing well, have a clear vision of market direction and are actively building competencies to sustain their leadership positions in the market.”
The unbiased opinion of industry analysts is depended upon by CIOs and IT leaders to make informed decisions and form important corporate IT strategies. Critical decisions that will likely have great impact on a corporation’s success, growth and competitive edge. Gartner, Inc. is the leading provider of research and analysis on the information technology market and are trusted worldwide for their standards, independence and objectivity in the industry. Kudos to HP and their hard work and proven service excellence!
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