Outsourcing Direct-to-Customer Interaction Activities Made Easier
“A strong relationship with the state of Iowa, the city of Des Moines and HP made this expansion possible,” said Iowa Gov. Terry Branstad. “We are pleased with the opportunities that this expansion will bring to the community.”
The HP Des Moines Center, opened in 2002, provides Fulfillment and Logistics services to HP’s clients. The Center offers full product lifecycle management services, including order management, payment processing, logistics, build-to-order and inventory fulfillment. Products shipped include fund-raising products, books, CD’s, videos, calendars, gifts, stuffed animals, sunglasses, glassware, skin care products, cosmetics, self- improvement tapes and other consumer goods. The expansion will add additional capabilities, such as climate control storage, state of the art storage capabilities, and expanded print capability.
“Whether selling direct, through a catalog, online or over the phone, processing orders and getting the goods to customers can be more costly than the goods themselves,” said Jeff Ruiter, director, Americas region, Fulfillment and Logistics, HP Enterprise Services. “With the expansion of the Des Moines Center, HP will have additional capacity to help clients improve efficiency and accuracy while providing scalability to flex when their business spikes or they want to enter new markets without the capital costs or delays.”
HP’s direct-to-consumer services combine a heritage of excellence in outsourcing, retail and e-commerce. HP has more than 30 years experience supporting some of the largest and most complex multichannel marketers in the world to manage its clients' business and technology operations. This offering enables clients to outsource all of their direct-to-customer interaction activities, including marketing and promotions, ordering and payment processing, product fulfillment and distribution, ongoing customer service and support, and aftermarket services.
You are welcome, Annabelle! 
Healthcare outsourcing also plays a huge part in this industry. Companies providing healthcare also tend to outsource some of their technical tasks such as reports generation, payment posting and so much more.
