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Displaying articles for: 11-07-2010 - 11-13-2010

Who is calling the shots in consumer and citizen interactions? YOU, the "connected" consumer.

Have you ever thought about how much we, as consumers, have come to expect? Whether we are dealing with a retailer, our bank, or our workplace intranet, we have come to expect near-instant response. And we want it whenever and via whichever channel we choose—our mobile device or our home or work computer.

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