Displaying articles for: 08-05-2012 - 08-11-2012
By Judi Cardinal, Enterprise Services WW Marketing
Here is a summary of the Enterprise Services blog topics for this past week:
- Can You Transform Your Contact Center into a CRM Hub?
- Podcast on delivering essential information in the cloud
- Increase customer satisfaction through enhanced customer engagement
- Telecommunications Wholesale Providers - 5 Steps to Prepare for the Future
- Best Practices for Unified Communications and Collaboration
- Introducing the First Edition of BPO Edge, focusing on Finance & Accounting Services
- Integrate the business of IT to combat its consumerization
- Will Postal Service changes be a catalyst for change to business document workflows?
It will be interesting to see what the implications of the changing postal service standards have on not just the print industry as a whole, but on print workflow processes in the office. I believe that changes to postal delivery services could be a catalyst for migrating certain business printing workflow processes to a digital workflow -- and maybe that’s the silver lining of forced changes to postal delivery standards.
"More than ever before, we [IT] face real competition. Cloud providers market directly to our business partners who are savvier than ever about technology. As a result, our business partners expect to order services at a published price over the web." quotes ZDNet Blogger Joe McKendrick from a book published by a non-profit group of Fortune 500 leaders dedicated to helping CIOs "run IT as a business." McKendrick goes on to share the recommendations made by this group for IT to stay competitive with the Saasy and cloudy types. However, it is not enough to just be competitive. IT needs to have a healthy co-existence with the "Saasy and Cloudy R Us" companies and change the IT DNA to drive co-opetition while being competitive. This is vital to addressing the challenges posed by the split-second availability of IT services to business users today.
To meet the needs of customers, enterprises need to transform their contact centers into hubs for customer relationship management (CRM) and provide meaningful, insightful data collection. HP Enterprise Services announced new services designed to help clients enhance customer satisfaction and increase revenue by optimizing the operating efficiency of their contact centers.
When I meet with my financial planner, he poses me questions about my risk tolerance, short-term and long-term goals, planned expenses, etc. He does not address specific areas of investments like stocks, bonds, annuities,etc. I like that. It is easy for me to speak in terms I can relate to while he executes the physical actions that have the potential to realize my short-term and long-term financial goals. Or as Dana Gardner says in this Briefings Direct podcast (listen or read the podcast) -- just like customers prefer to interface with cloud service providers through SLAs and KPIs and the language of business risk rather than an engineer's checklist.
By Danette Hardin, Network Product Marketing Manager
Over the past few months, I’ve been blogging about the benefits of Unified Communications (UC). I’ve covered several UC topics. Today, I’m going to let someone else do the talking for me via a Frost & Sullivan white paper titled Best Practices for Deploying Unified Communications & Collaboration – The Role of Services in UC&C.