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Outsourcing Resolutions for 2011 - the Vendors Side of the Story

Back at the end of December, Stephanie Overby from CIO.COM posted the 11 Outsourcing Resolutions You Should Make in 2011, now comes 11 more from the Vendors point of view this time, 11 Outsourcing Resolutions Vendors Should Make in 2011.  Both of these lists are good ones, and apply to most major IT purchases, not just outsourcing contracts.


As I was reading through the newest list, the following three resolutions really jumped out at me:


  • "Resolution #6: I will start things off on the right foot." - Tried and true Transition and Transformation frameworks and processes.
  •  "Resolution #7: I will walk the walk." - Strategic partnerships and innovation supported by investments.
  •  "Resolution #9: I will share my knowledge." - Sharing knowledge and insight gained from previous outsourcing engagements.
The above resolutions echo some of our key tenets within HP Enterprise Services Best Shore.
Resolution #6 - Our Transition and Transformation capabilities are world-class and provide a flexible and holistic approach to ensure a rapid, high-quality, low-risk transition. Our approach is systematic and includes a heavy investment in knowledge acquisition and use of a management framework and tools.
Resolution #7 - We extend value by leveraging our investments in innovation and technology to provide our clients with opportunities for additional cost savings and growth. Cost savings result from standardization, automation and adoption of technology for greater efficiency.
Resolution #9 - We collaborate closely with clients to develop a global solution that meets the client’s business requirements along with sensitivity for cultural and time-zone alignment. We have “been there, done that” over several decades and that knowledge base shows up in the templates, guidelines, processes and experience we bring to a the table.

I'd be curious to hear which of the Resolutions in either list ring true with you based on your experiences.  Looking forward to your comments.





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