Enterprise Services Blog
Get the latest thought leadership and information about the role of Enterprise Services in an increasingly interconnected world at HP Communities.

Customer Engagement Management and the New Style of IT

06_LIBRARY_CONFERENCE_686_RT.jpgIn her introduction to the latest edition of BPS Edge—available now—Danila Meirlaen, Vice President, Worldwide BPS, HP Enterprise Services, says, “More than ever, the customer experience determines your destiny, and today’s “digital natives” demand any-time anywhere access to information. Fueled by mobility, each consumer also wants that experience to be simple and speedy.” With customer touchpoints at every turn—from mobile apps to microsites—managing that experience poses an exciting challenge for any organization.

 

Here’s a brief summary of what you’ll find in BPS Edge to help you meet that challenge.

A positive journey to the Cloud at HP Discover

discover13_LithiumCommunities_banner_205x150.pngMaintaining optimism. That’s the easiest part of any transformation journey to the Cloud. At HP Discover in Barcelona, a positive focus on that journey won’t waver. With several sessions devoted to Cloud and numerous announcements about HP offerings, the entire second day of the conference will be devoted to the Cloud and how enterprise businesses are making successful transformation journeys as part of the New Style of IT. 

Enterprise climate change


discover13_banner_300x250.pngFor many enterprises, the journey to the cloud is fraught with turbulence. Maintaining value from legacy applications, security challenges and ingrained business processes only add to the distress. But with careful planning and a trusted partner, your journey could be smooth sailing. Luckily, at HP Discover 2013, you’ll find a host of breakout sessions designed to help you successfully transition to the Cloud through friendly skies.   

Unleash social media prowess at HP Discover

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Social networks have become a crucial part of marketing as well as brand management for businesses worldwide. In today’s connected world, videos, blogs, pictures, and comments play a big role in perception management. Hence, it becomes essential to constantly monitor social networks and act on them swiftly.

 

More than ever, people are blogging, tweeting, and posting opinions about services, products, and brands, and using these postings as a source of information when they make purchase decisions.  One study showed that a one-star increase in a restaurant's Yelp rating led to a 5 to 9% increase in its revenue. 

 

Mobility, CRM, Cloud Computing – Around Enterprise Services, Aug 31

By Alison Watterson, Enterprise Services Global Marketing

 

HPES Summary.jpgHere is a summary of the Enterprise Services blog topics for this past week:

  • 5 Ways to Celebrate labor Day in Today’s BYOD World
  • New enhanced capabilities for Enterprise NAS services
  • Business goals and culture are key drivers for big data architectural decisions
  • HP Expands Presence in El Paso, Texas with New Applications Delivery Center
  • GS1 reduces time to recall contaminated food with cloud computing
  • Cloud automation and improvisation
  • Mobility will Define your Brand
  • Healthy hospitals need a healthy cloud and robust mobility
  • Mobile Cloud – more than just a bump in the road.
  • Introducing the 2nd Edition of BPO Edge - the CRM Edition
  • Does the industry view of Big Data need to be a bit more bold?
  • The Converged Desktop Utilizing Cloud
  • Being effective at Agile Development - Nadhan's Top 5 steps
  • History must not repeat itself when integrating to Cloud Computing
  • Mobilize the dots to realize the Big Picture in Healthcare
  • Reduce contact center operating costs 
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