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Unleash social media prowess at HP Discover

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Social networks have become a crucial part of marketing as well as brand management for businesses worldwide. In today’s connected world, videos, blogs, pictures, and comments play a big role in perception management. Hence, it becomes essential to constantly monitor social networks and act on them swiftly.

 

More than ever, people are blogging, tweeting, and posting opinions about services, products, and brands, and using these postings as a source of information when they make purchase decisions.  One study showed that a one-star increase in a restaurant's Yelp rating led to a 5 to 9% increase in its revenue. 

 

Mobility, CRM, Cloud Computing – Around Enterprise Services, Aug 31

By Alison Watterson, Enterprise Services Global Marketing

 

HPES Summary.jpgHere is a summary of the Enterprise Services blog topics for this past week:

  • 5 Ways to Celebrate labor Day in Today’s BYOD World
  • New enhanced capabilities for Enterprise NAS services
  • Business goals and culture are key drivers for big data architectural decisions
  • HP Expands Presence in El Paso, Texas with New Applications Delivery Center
  • GS1 reduces time to recall contaminated food with cloud computing
  • Cloud automation and improvisation
  • Mobility will Define your Brand
  • Healthy hospitals need a healthy cloud and robust mobility
  • Mobile Cloud – more than just a bump in the road.
  • Introducing the 2nd Edition of BPO Edge - the CRM Edition
  • Does the industry view of Big Data need to be a bit more bold?
  • The Converged Desktop Utilizing Cloud
  • Being effective at Agile Development - Nadhan's Top 5 steps
  • History must not repeat itself when integrating to Cloud Computing
  • Mobilize the dots to realize the Big Picture in Healthcare
  • Reduce contact center operating costs 

Contact Center, Cloud, Unified Communications - Around Enterprise Services, August 10th

By Judi Cardinal, Enterprise Services WW Marketing

Here is a summary of the Enterprise Services blog topics for this past week:HPES Summary.jpg

  • Can You Transform Your Contact Center into a CRM Hub?
  • Podcast on delivering essential information in the cloud
  • Increase customer satisfaction through enhanced customer engagement
  • Telecommunications Wholesale Providers - 5 Steps to Prepare for the Future
  • Best Practices for Unified Communications and Collaboration
  • Introducing the First Edition of BPO Edge, focusing on Finance & Accounting Services
  • Integrate the business of IT to combat its consumerization
  • Will Postal Service changes be a catalyst for change to business document workflows? 
Labels: BPO| HPES| ITO

Can You Transform Your Contact Center into a CRM Hub?

To meet the needs of customers, enterprises need to transform their contact centers into hubs for customer relationship management (CRM) and provide meaningful, insightful data collection. HP Enterprise Services announced new services designed to help clients enhance customer satisfaction and increase revenue by optimizing the operating efficiency of their contact centers.

Labels: BPO| contact center| CRM

P&G Counts on HP from Production to Grocery Store Shelves

CloudHow is HP Enterprise Services helping provide to P&G an “Always On” operating environment that enables the consumer-goods leader to keep products moving on time, from production all the way to shoppers’ carts in the retail store? Next stop, the cloud!

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