Enterprise Services Blog
Get the latest thought leadership and information about the role of Enterprise Services in an increasingly interconnected world at HP Communities.

Customer Experience, Omni Channel Style: The Right Place, Right Time, Right Information

HP20140315607.jpgTo improve customer experience, one must first know the customer. A recent HP/Frost and Sullivan survey showed 96% of respondents said “improving their understanding of customers was their top organizational priority.”

 

So, the big question is: what is IT’s role in growing and maintaining the brand? The short answer: to deliver the seamless customer experience, relevant information, when the customer wants it, in their preferred channel.

 

Take a look at at Discover and as we take you through a real customer use case, and help you deliver on the promise of an omnichannel customer experience.

Get the BPS Robotics Makeover at HP Discover

HP20140217394.jpgDriverless cars, delivery drones and robotic rice planters – the absorption of robotics into our everyday lives is on the rise. For better or for worse, the debate of man vs. machine shall continue. In the meanwhile, the world of large enterprises, still with many tedious manual processes, welcomes the machines, the automation and the ease.

 

At HP Discover in Barcelona, we discuss the latest process automation technologies as part of our Business Process Services.

How ‘digital’ is your business model?

HP20140315605.jpgThe influx and transformational potential of digital technology has driven enterprises to re-think their business strategy. The prevalence of new digital technologies has created an interconnected world, transforming the way we do business at so many levels. However, the end goals remain the same – a stellar customer experience, competitive products and sustainable profitable growth.

 

To achieve these goals, large enterprises have to create a ‘digital’ business model.

What’s your Innovation Inspiration?

evolution of lightbulbs.jpgObservation inspires thought, and well-developed thought leads to discovery – which is nothing but innovation. Newton’s proverbial apple inspired innovation centuries ago. Although in 2014, innovation within your enterprise means something very different, it could still start with just an apple.

 

Find out how by joining the ‘innovation’ discussion through the HP Innovation Survey.

Adapt, Evolve, Transform

DiscLV2014_EBC_loc_Image_Wht_RGB_72.pngThe first step in the evolution process is to gather data from the environment. Next, the facets that will help thrive in the environment are changed as adaptation occurs. This change is often a transformation for better performance. Rendering evolution – for the moment – complete.

 

The evolution of Business Process Services (BPS) and associated technology is no different.

 

Find out how you can evolve your business, using the HP Business Performance Analytics Tool, showcased at HP Discover.

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