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Post-Retail event wrap-up: Analytics, customer experience, mobility dominate

woman_shopping_JPGHighres_300dpi_25pct.jpegThere was a lot of discussion coming out of retail’s biggest yearly event, the National Retail Federation (NRF)’s Annual Convention & Expo about some key technology drivers like analytics, supply chain collaboration, and mobility. Also known as “Retail’s BIG Show,” January 14-15 in New York City, the event hosts over 25,000 global retailers with representation from more than 80 countries.

 

We caught up with Amin Shahidi, HP Enterprise Services Vice President for Consumer and Retail Industries, afterwards, to get his thoughts on what was being discussed and what some of the impacts will be for the retail industry in the days and months to come.

Outsourcing Direct-to-Customer Interaction Activities Made Easier

BPO.jpgHP Enterprise Services today celebrated the expansion of the HP Fulfillment and Logistics Center located in Des Moines, Iowa, allowing retail, e-commerce and entertainment clients to more easily outsource their direct-to-customer interaction activities. A ribbon-cutting ceremony was held with Iowa Governor Terry Brandstad. Find out how the expansion will help make direct-to-customer interaction activities easier for HP clients.

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