Enterprise Services Blog
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Disruptive Customer Experience Insights Propel Innovation

Guy with Cube Adjustedcompressed.jpgSavvy enterprises use data and analytics to drive revolutionary brands, opening up a new world of innovation and customer experience. The key to success is to go way beyond the traditional and status quo. To remain relevant, enterprises must leverage data and analytics to enable market disruptions that reflect and define the ever-evolving customer experience.

Invest in Customer Experience? Here’s a Case in Point.

Customer Experience photo smaller.jpgCustomer experience leaders wildly outperform competitors and markets. There’s no doubt that the competitive advantage has decisively shifted from manufacturing, distribution, and information prowess to superior customer experience delivery. But how do you sell compelling customer experience initiatives to C-level executives? Building a business case for the necessary investments is challenging.

Excel in a World of Digital Disruption Through Continuous Transformation

HP20140217414 adjusted.jpgIn a report on enterprise digital transformation published just last year by Altimeter Group, 88 percent of those surveyed said that their organization was undergoing a transformation, yet just 25 percent of organizations had mapped out a digital customer journey. With an outdated definition of what it means to transform, the disconnect is all too apparent.


In the Keynote session at HP Discover next week, HP Enterprise Services leaders will address how to not only survive, but thrive in a time of relentless and disruptive change for the enterprise.

Game-changers: CIOs on digital transformation

PeterHigh.jpgTo survive, CIOs need to rethink their roles. They need to be more strategic and deeply immerse themselves in both their businesses and industries. Traditionally, CIOs have been primarily chief infrastructure officers. It’s only recently that an elite cadre of CIOs has begun treating information as a strategic asset. 


Peter High, President of Metis Strategy, and strategist to a great number of CIOs of large enterprises around the world takes a look at how CIOs are changing and evolving in response to new trends. Take a look at the whitepaper that came as a result of his expereince working with the HP CIO Summit in December in Barcelona!

A More Energetic Landscape: 3 Strategies for Utilities to Adopt

Analytics room smaller.jpgToday, the business of energy means a lot more than keeping the local utilities commission happy. Companies need to make the most of consumer trends and turn them into competitive advantages.


Client Principle Dan Sullivan takes a look at the “business of energy” today, and three offensive strategies utilities can deploy to stay competitive.

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