Enterprise Services Blog
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5 levels of social maturity for your business

SCRM.jpgWith the sheer volume of social media conversations about your business, it’s easy to become overwhelmed by the amount of information. That’s where Social CRM (SCRM) comes in. SCRM can help you develop an actionable roadmap to integrating your social channels with other channels such as customer service. The process begins with assessing where your organization fits within a social maturity model that includes 5 levels.

Can You Transform Your Contact Center into a CRM Hub?

To meet the needs of customers, enterprises need to transform their contact centers into hubs for customer relationship management (CRM) and provide meaningful, insightful data collection. HP Enterprise Services announced new services designed to help clients enhance customer satisfaction and increase revenue by optimizing the operating efficiency of their contact centers.

Labels: BPO| contact center| CRM

Social, CRM, Discover, Sapphire: Around Enterprise Services, Apr 27

roundabout.jpgBy PT Umphress, Enterprise Services Global Marketing


Here is a summary of the Enterprise Services blog topics for this past week:


  • Does Mobility Work? HP’s SAP Mobility Services Say YES! Visit the teams at SAP Sapphire NOW in May!
  • The Challenges of New Technologies in HR Services
  • Discover untapped cost-cutting opportunities!
  • Does Social Business Produce ROI? - Twitter chat
  • Steps to converge solutions in the Cloud - Nadhan's Top 5
  • Discover 2012 and be intrigued: How M2M can help protect your mother's health and well-being
  • Helping others and helping ourselves
  • Wearable devices that display my flexible, futuristic point of view
  • The Social Enterprise – Strategic, Analytical & Operational Social CRM: Capturing Generation C
  • Meeting effectiveness improvement approach
  • Glean information from customers in social media
  • Rick LaCoume interview with a Financial Services Industry Expert 

Is it Possible to Deploy Applications in a Scalable and Affordable Manner?

The challenge of properly deploying applications continues to keep many IT person up at night. To cloud, or not to cloud? And what about the costs in a time where budgets continue to be non-existent? HP and SAP recently announced an agreement that offers the best of both worlds and it all begins with SAP Customer Relationship Management rapid-deployment solution.

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