Enterprise Services Blog
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5 levels of social maturity for your business

SCRM.jpgWith the sheer volume of social media conversations about your business, it’s easy to become overwhelmed by the amount of information. That’s where Social CRM (SCRM) comes in. SCRM can help you develop an actionable roadmap to integrating your social channels with other channels such as customer service. The process begins with assessing where your organization fits within a social maturity model that includes 5 levels.

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