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Managing the complexities of a multi-vendor environment with Enterprise Service Management

The world of IT Service Management (ITSM) is transitioning away from traditional outsourcing to cloud computing, as a service offerings, and hybrid delivery. To be successful, your organization must transition from managing technology to managing services and service providers.


HP DiscoverI recently spoke with Arnie McKinnis, WW Product Manager for Enterprise Service Management, about this ITSM transition and his upcoming session (4246) at HP Discover.

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