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Defining the Improvement of Customer Experience: Top Articles from BVEx

HP20140217726.jpgIt’s been identified as the business trend, challenge, and opportunity of the year, and rightly so. Given the technology consumers now have access to, expectations have risen across all industries. Experience is king.

 

So, in what ways do enterprises need to improve customer experience? How does this apply to their organization’s structure, processes, and culture? Take a look at these articles to see how some industries are making internal and external changes to meet market demand.

HP’s Sue Arthur nominated for StateScoop Award

2igzeL_50-statescoop-VOTE-250x300.pngHealthcare reform is among the hottest domestic topics in the U.S. Each state is dealing differently in its approach to expand healthcare coverage, while maintaining quality service delivery. But a common thread for states to better address the needs of their citizens is IT.

 

From mobile technologies to Medicaid payments, HP U.S. Health & Life Sciences is actively working with state clients to make sure they have the technology in place to meet their short-term and long-term objectives.

 

Leading this initiative is Sue Arthur, Vice President and General Manager of the HP Enterprise Services U.S. Health & Life Sciences Industry. Read why HP is among the top IT providers for healthcare, as well as why Sue has been nominated for a major award from a leading industry news organization—StateScoop.

Mobility, Big Data, Information Security, Enterprise Workflow – Around Enterprise Services, Nov. 2

By Ken Howard, Enterprise Services Global Marketing

 

Here is a summary of the Enterprise Services blog topics for this past week:

 

  • Your enterprise mobility journey
  • Managing Enterprise – Class Archive
  • Big Data? Discover the BIG Opportunities!
  • Information Security begins at home with your employees
  • Driving enterprises forward with streamlined workflow, increased productivity and lower costs
  • At the Intersection where Mobility and Big Data meet; driving speed and change for your business
  • Discover the world’s first technical cloud computing standard for the second time
  • HP named a Leader in Gartner Magic Quadrant Report for MPS and MFPs/Printers / wins new customers
  • Accountable Healthcare is Driving Big Data and Analytics

Visit a Digital Hospital in action in Oslo, Norway

HP Digital Hospital Oslo, NorwayNorwegian hospitals challenged HP to implement innovative digital hospital solutions for their demanding patients. Oslo, Norway, provided an ideal location for the HP Health Center of Excellence (HCoE), which is both a competence center and a showroom for healthcare, logistics and work flow products.

 

Read the HP Industry Edge: Health and Life Sciences Digital Hospital ezine article by Arve-Olav Solumsmo to learn more.

Continuity, Security, Health IT – Around Enterprise Services, Sep 21

By Alison Watterson, Enterprise Services Global Marketing

 

Here is a summary of the Enterprise Services blog topics for this past week:

 

  • Disaster recovery during the New Zealand earthquake
  • Improving healthcare quality and the patient experience with digital hospital
  • Evolution of Enterprise Security: Twitter Chat Recap
  • Continuity takes the wheel when disaster strikes - HP Enterprise Cloud Services at Oracle OpenWorld
  • Don't Miss! Achieving Business Value through Big Data Analytics Webinar
  • Using AZURE for a Mobility Strategy in the Cloud
  • The Evolution of Security: HP Enterprise Services Twitter Chat
  • Was the CSO job becoming boring???
  • How will an abundance of IT capabilities change the security landscape in the Public Sector? 
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