Gartner Inc., a leading independent IT and research analysis firm, published its latest Magic Quadrant for Managed Print Services, Worldwide, and Magic Quadrant for MFPs and Printers, Worldwide. HP was named a “Leader” in both reports this year, recognized for its “completeness of vision” and “ability to execute.”
HP was able to successfully address some of the recent challenges facing companies, including the ability to maintain low costs while balancing the support of existing processes with the need to shift investment to the most strategic initiatives.
In an effort to help its customers continue to drive their business forward, HP today announced the expansion of its printing portfolio, including new categories of devices and content management solutions designed to redefine business and government printing for enterprise customers, enabling them to reduce costs, increase efficiency and digitize the office. Today’s new offerings represent the largest upgrade to HP’s commercial printers in almost a decade, signifying the integration of intellectual property (IP) and innovation from across the organization.
HP recently unveiled new research indicating that the cost and frequency of cybercrime have both continued to rise for the third straight year. According to the third annual study of U.S. companies by the Ponemon Institute and sponsored by HP, the occurrence of cyber attacks has more than doubled over a three-year period, while the financial impact has increased by nearly 40 percent.
Customer experience is becoming more and more important and is the term that encompasses how customers interact, do business with, discuss and think about a company. According to a survey conducted by Right Now, 89 percent of customers began doing business with a competitor following a poor customer experience. Every touch point in the customer life cycle – opening a new bank account, adding an insurance policy or calling customer service with questions –is an opportunity for a company to impact the customer experience.
Every day employees print, fax, copy, scan and email critical and sensitive information. Most employees simply hit print without thinking twice, but without the proper precautions, the documents sent to the printer are at risk, compromising security and compliance in a variety of ways.
Every year, companies lose millions of dollars due to print security lapses, as they leave themselves open to private and corporate lawsuits, government fines and stolen competitive information. These transgressions could cripple even the most established company.