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Evolve your IT services management

discover13_banner_300x250.pngBy Anne Harding, HP ES Marketing

 

Learn how HP helped a large enterprise client better administer their multi-supplier environment through the IT Service Integrator, which manages the ITIL framework, service-level performance, and multiple internal and external relationships.   

Go from managing technology to managing services through ITSM and service integration

discover13_banner_300x250.pngWe are in the midst of an evolution of how IT services and service delivery intersect. This new way of doing business requires a fresh view on how you manage internal and external service providers. And if this isn’t enough of a challenge, consider the fact that for the foreseeable future, IT budgets will continue to remain flat or even decline. As a result, managing multiple IT service providers and integrating services into a single “hybrid” service delivery model have become critical factors in determining IT success or failure across an organization.

 

Most enterprises source IT services from a number of internal and external suppliers to enable delivery of a rich services portfolio. Multisourcing brings complexity, which multiplies with each supplier relationship.  IT must measure service-level performance while identifying and resolving root-cause problems, as you manage the relationship with suppliers. 

Cloud, Applications, Security, Multi-Supplier, HRO: Around Enterprise Services, August 19

By Alison Watterson, Enterprise Services WW Marketing

 

Here is a summary of the Enterprise Services blog topics for this past week:

 

  • What is a cloud broker?
  • Why Cloud-based solutions are a great fit for SMB
  • Expand your HR/payroll vision to include new tools and techniques
  • New Videos on Cloud from HP
  •  “Handheld computing” and its implications to the Mobile Operator
  • A Quantitative Approach to Application Classification
  • Multi-Supplier Integration and Management
  • Security or Assurance? What's in a name?
  • GAO reports leading IT practices include Improve Print Management
  • Innovation INSIGHT - Enterprise Security and Waves of Disruption: It's Surf or Sink
  • Cloud Transformation Bill of Rights
  • Cloud Compute Services: What can they do for you?
  • Problems with your remote backup?
  • Top Ten Trends in Encryption, Certificates and Key Management
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