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Enterprise Forward: Driving competitive edge through predictive customer support

20130129_DART_TRAIN_INSIDE-1709.jpgThe enterprise’s leap from reactive to proactive is picking up more steam. Predictive customer support can significantly sharpen your organization’s competitive edge by discovering new and emerging incidents for call centers and service desks. Added value comes as this information works its way into product development, manufacturing, and warranty processes. Read more from HP Fellow Kas Kasravi who’s on the front line of development.

Unstructured data analytics: The new gold mine

gold1.JPGBy Scott Walters, Business Solutions Leader, HP Enterprise Information Solutions, HP Enterprise Services

 

Unstructured data is the "noise" that makes up 95 percent of the digital universe.  Don't drown in this disorganized intelligence.  Embrace it.

Enterprise data management should be as dynamic as its employees

Two Men.JPGBy Joe Hill , HP Fellow Office of the CTO , HP Enterprise Services

Enterprise data management must be as dynamic as its people. Innovation INSIGHT contributor and HP Fellow Joe Hill explains the emerging megatrend of shifting the IT department to systems of record plus systems of engagement.

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