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Innovation in Shopping: A New Approach to the Retail Model

Check out.jpgA new strategy for today’s shopping environment requires holistic thinking about every part of the retail model. Retailers will have to adjust business operations, link disconnected databases, and select technical solutions carefully. Ultimately, transitioning to omni-channel will mean adopting a transaction platform that unifies point of sale (POS), e-commerce, and mobile commerce (m-commerce) along with inventory management, fulfillment, merchandising, and pricing.


Take a look at these 5 implications of an agile innovation process in retail strategy.

NRF 2015: 3 Considerations for Innovative Retailers

Clothes Shopping.jpgNRF 2015, was a whirlwind again this year with disruptive technologies and services, all focused on delivering a connected, emotional message and promise to a customer that still finds shopping exciting.  


Join Client Principle Josef Mueller as he takes a look at the trends and business challenges that are shaping decisions. The shopping game has changed, and a blended customer experience is the new goal.

Finding shelf space in emerging markets

iStock_000022003569Small.pngIn the New Style of IT, technology is enabling markets to mature at an alarming rate. But the majority of developing countries continue to move products through traditional retail outlets—including corner convenience stores and mom-and-pop shops.


For many manufacturers of Consumer Packaged Goods (CPGs) the challenge becomes getting their products on these shelves. It’s not feasible for CPGs to ship in small quantities, and it’s challenging for both manufacturers and retailers to have to deal with several, often disparate distributors.


For HP Expert Tony Galli, client principal in the HP Industry Consulting Services organization, the answer lies in developing a Distributor Management Framework.   

A reason to buy: modernizing retail point-of-sale systems

iStock_checkout_XSmall.jpgPoint-of-sale (POS) has always been the key touch point for the retail industry. It’s where in-store transactions are completed and additional services are delivered. Today’s consumer, however, is looking to complete their transactions when and where they are ready to buy, inside or outside of the retail store.


HP’s Saif Rivers, retail client principal, makes the point in a recent issue of the HP Industry Edge magazine that POS systems that can’t keep up with the modern consumer risk become points of friction – a barrier to completing the transaction or service. By examining where both these points of friction and their opposite, the moments of truth, arise in the shopping experience, savvy retailers can design modern multi-channel POS operations that enable a seamless shopping experience.


We explore how POS operations are transformed in-depth with Rivers in the following interview.

Better brick-and-mortar customer engagement begins with better retail enterprise integration

iStock_customer_engagement_XSmall.jpgRetailers are rethinking not just their technology, but also their organizational and operational integration, in order to respond to the omni-channel customer experience. In this month’s issue of Industry Edge digital magazine, HP’s Tricia Chismer Garrett, client principal, retail and consumer goods, makes the point that retailers must design their business processes across the enterprise to support omni-channel customer engagement – with the understanding that the brick and mortar experience remains a key factor.


We delve a bit deeper into the topic with Garrett in the following interview.

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