Enterprise Services Blog
Get the latest thought leadership and information about the role of Enterprise Services in an increasingly interconnected world at HP Communities.

5 levels of social maturity for your business

SCRM.jpgWith the sheer volume of social media conversations about your business, it’s easy to become overwhelmed by the amount of information. That’s where Social CRM (SCRM) comes in. SCRM can help you develop an actionable roadmap to integrating your social channels with other channels such as customer service. The process begins with assessing where your organization fits within a social maturity model that includes 5 levels.

Search
Showing results for 
Search instead for 
Do you mean 
Follow Us
Featured


About the Author(s)
Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.