All companies, no matter their size, need to have some kind of customer relationship management (CRM) system in place to manage both customer relationships and the data associated with these relationships. However, a good CRM system need not be expensive or complex. Read our short reviews of three leading products that are ideal for IT resellers.
With so many tech concerns heading off to sunnier, low-labour-cost economies, times have probably never been tougher for the home grown IT professional. But it’s not all doom and gloom. With technology’s position at the very heart of business more secure than ever it is still possible to establish yourself as the “go to” guy. Be warned; the encyclopaedic knowledge of UNIX, the in-joke t-shirt and the computer science degree may no longer be enough to even get your foot in the door. Read the rest of the article to get some top tips.