When one of the 3 million-plus residents of San Diego County, CA wants to pay taxes, adopt a pet or reserve a campground, Harold Tuck wants it to be as smooth and trouble-free an experience possible. As CIO for the county, Tuck is responsible for applications that enable these and many other services.
But for Tuck, success is about more than the performance of his applications; it’s about creating what he calls “the San Diego experience.”
Harold Tuck, CIO for the County of San Diego, CA.
According to Tuck, this means offering San Diego residents convenient access to county services anywhere, anytime, from the click of a mouse or any mobile device. It’s about providing technology and tools so it’s easier for county employees to collaborate and access data, and do more with less.
It’s about making San Diego County, as Tuck proudly puts it, “the finest county in America.” To fulfill that vision, Tuck and his IT organization recently completed a major application rationalization project.
Tuck spoke in detail about the project in a case study presentation at HP Discover Las Vegas in June. Tuck offers a thorough overview, including his collaboration with HP and use of its Application Portfolio Management (APM) software. Tuck’s presentation is a great resource for anyone considering an application rationalization initiative and it’s available on demand.
When you watch Tuck’s presentation, you’ll hear details on San Diego County’s application rationalization project overview, including:
- 400+ applications, 160 vendors
- Applications serving 3.1 million residents and 16,000 county employees
- Multiple business units with similar needs
- Diverse application architecture
- Disjointed PMO and outdated tools/processes
- No accurate view of total applications costs
- HP Application Portfolio Management (APM) software
Application rationalization goals and approach
Tuck’s goals were to ensure that his applications align with the needs of the county, that each application serves a useful purpose, and that his organization maintains only the applications that are needed. Tuck carried out a strategy to retire or replace obsolete or ineffective applications, and consolidate those applications that were redundant.
- Annual savings of $7 million
- 25 percent reduction in the number of applications
- 14 initiatives to consolidate, replace or retire applications
- Successful skills transfer from HP to San Diego County IT
Watch Tuck’s archived session on demand (38 minutes)
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