By Christine Sto-Domingo, Marketing Communications Specialist, HP Networking
I may not be a seasoned veteran at HP with 20 years under my belt, but in the last 3 ½ years, it feels like I have gained experience far beyond my years. As part of the legacy ProCurve team, I have experienced the tremendous change HP Networking has had in the market and this has only broadened my career as we continually adapted to meet our customers’ needs.
I started at HP out of college as the Marketing Communications graduate hire and soon after was promoted into an internal communications role. It was in this role that I learned how to effectively communicate our business strategy, organizational changes and performance to our employees – really the basics. But as my career grew, I soon found that something was missing. If I truly wanted to become a master of my craft, I needed to work closely with our customers. Shortly after this realization, I shifted gears and am now in a marketing communications role specifically focused on our customers.
Learning from our customers’ experiences...and communicating what we learn
Today, my job is simple – to provide effective communications to our customers whether that is through our field and channel or directly to you a valued customer of HP. But in order to do so effectively, customer feedback is critical and I have seen firsthand the value it brings.
Recently in an all-employee a meeting, one of the overall asks from employees was to bring in several HP customers to share their experiences. Management complied and brought several customers in to attend our next meeting. As they shared their stories, my fellow employees and I took notes and even had the opportunity to ask our own questions and shake their hands.
These are the types of experiences that help me hone my skills and strive for communication excellence. Directly hearing from our customers motivates me to add value and ensure we are effectively communicating our products and solutions to ultimately solve your business problems. These are experiences that training alone cannot provide me and for that I thank you.
Thank you for your continued collaboration, feedback and business. It is through your voice and experience with HP that we can learn and continue to strive to make better products and solutions while I continue to build my skills and master the art of communication.
>> To hear more about this goal and why we are saying “thank you” to our customers, visit the Change Starts with You website.