Technology that travels when you do

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By Natalie O’Rourke, Sales Program Manager, HP Networking

Have you ever stopped to think about what technology was involved when you travel? How about when you check into a hotel, order a movie, or check out seamlessly through your TV. These are all modern conveniences that we have come to know and expect. But who makes these amenities possible? If you take a closer look, you would learn that MICROS-Fidelio may very well have been responsible for providing the technology that made your recent stay so simple and enjoyable.

As the world’s leading developer of enterprise applications, MICROS-Fidelio specifically serves the hospitality and specialty retail industries. MICROS-Fidelio provides fully integrated hotel management, central reservation, Point of Sale (POS) and customer information solutions to more than 26,000 hotels worldwide. The company operates in more than 180 countries—making our future travel accommodations more hospitable.

But the reality is that the hospitality industry is looking to outsource many of its non-core activities in an attempt to lower costs. This means service providers need to gather and process an increasing amount of customer data at an increasing rate to build a more a detailed picture of guest behavior, helping shape service provisions.

In addition, MICROS-Fidelio has a rising demand for hosting services. Instead of a hotel group installing systems in each of its hotels, many entrust MICROS-Fidelio to host one system, available to all.

While this is positive news for the business, these have presented challenges causing them to consider the future workload of their 2 data centers in Frankfurt, Germany. The company currently has 1,600 servers, of which 750 are virtual and MICROS-Fidelio procures up to 300 physical servers each year. The rising demand for hosting services generates more business, more customers and ultimately more servers for the organization. This puts increasing pressure on MICROS-Fidelio’s network infrastructure, forcing them to look at refreshing their data center.

>> Want to learn more about how MICROS-Fidelio solved their data center challenge? Visit the Customer Success website.

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