By Mushtaq Ahmed, Global Product Manager, Routers and VCX UC, HP Networking
Our VCX customers are great. I found that you are extremely loyal, very informed and maintain a high level of VCX product intelligence. You are extremely passionate about the VCX product line. Your 3Com/HP voice and networking infrastructure instills a sense of pride. Many of you understand, however, that with any product, there are difficult product lifecycle decisions that have to be made. HP extends an invitation to all NBX and VCX customers to engage with HP for support and migration requests.
Rest assured: HP is definitely still in the Voice/Unified Communications business
A few weeks back I read an article that cast doubt and uncertainty on whether HP is getting out of the Voice/Unified Communications (UC) business because of the VCX end-of-sale product lifecycle decision. Nothing can be further from the truth. While it’s true that a bulk of VCX hardware will be end of sale on Dec 31st, 2012, our HP Unified Communications & Collaboration (UC&C) strategy remains the same: to be leaders in this space and to be the preferred UC&C infrastructure provider by delivering integrated UC&C solutions with market-leading UC&C Alliance Partners.
In the last six months, HP launched multiple Microsoft Lync solutions for the enterprises and small, medium-sized customers. Watch for a follow-up blog from me in a few days on the details of two new exciting offerings: the SMB Microsoft Lync solution, and a joint HP/Shoretel/Polycom bundle that HP is offering for our channel partners.
The news worthy item for customers and partners to focus on is this: we are the world’s largest technology organization with a solid reputation for supporting ours customers with one of the world’s largest technical services organization.
As a VCX customer, you may be choosing to continue on your current product. Or you are planning moving away from 3Com VCX/NBX equipment altogether. Or you are looking to implement a hybrid VCX-MSLync system. In any case, ask us about our Microsoft, Avaya, Aastra and Shoretel/Polycom UC&C offerings. Furthermore, HP will work with you to provide VCX9.8 and MSLync interoperability guidelines and various migration paths. Depending on yours needs, size and objectives, HP can help you find the best fit among these UC applications vendors.
I encourage all our customers and partners to review our UC&C page where you can chat live with an HP specialist, view our HP UC&C strategy and overview, view brochures, case studies, videos and white papers.
HP VCX support strategy: we’re 100% committed to the VCX installed base
It’s quite understandable that VCX customers and resellers are concerned about support. There is absolutely NO need to stress—just give HP Support a call instead. We will not stop taking VCX inquiries or customer calls. We’re 100% committed to the VCX installed base.
HP attempts to provide contractual services for five years after the end-of-sale date for individual products. That time period may vary by product based on the availability of spare parts. For further details please refer to the support section in the VCX End of Sale announcement.
For more information on the future HP UC&C solutions, please refer to the following blogs and product offering information web pages:
>> Learn more about VCX End of Sale Announcement including VCX FAQs.
>> Learn more about VCX Migration Options Technical Whitepaper
>> Learn more about HP and Microsoft SMB Channel UC&C solutions.
>> Learn more about HP as your Microsoft Lync Solutions Provider.