A few weeks ago I wrote a blog article titled How do I create value, in which I talked about taking part in some filming for the HP Technology Services Experts web page. I have now seen the final cut of the video about me, and the people who produced it have done a fantastic job of capturing my rambling and turning it into a coherent account of how I create value for my customers.
It was only when I saw the end product that I realised that the people who created this video also work in service management. The things that I saw them do when we were filming involved lots of time adjusting lighting, moving things around in the background, taking still and video pictures, talking to me to get the kinds of input they needed and so on. It was only when I saw the finished product that I understood they were actually delivering value by facilitating the outcomes I want to achieve (presenting what I do to a wide audience) without me having to take ownership of specific costs and risks (cameras, lighting etc.). It's amazing how much of what goes on around us is based on service management, and the concepts behind ITIL apply equally well in all of these environments, It's not just IT, but services in general that can benefit from the service management approach.
While you are visiting the Technology Services Experts web site, you will have an opportunity to see some of the other HP experts who are involved in helping our customers to Transform IT, create Converged Infrastructure and benefit from Always On Technology. This is a great team that I am proud to be involved with. Have a look at some of the experts and let me know what you think of them.