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Strategic service management

Stuart_Rance| May 8, 2011
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Strategic service management

 

For the past few months I have been helping to define HP’s new strategic service management consulting services, which were launched last week as part of our new Strategic IT Advisory Services (SITAS). These new services are intended to help our customers match their IT strategy to their business needs.

 

When you look at IT services from a strategic perspective you develop answers to questions like:

  • What are is the overall mission and vision of the IT organization?
  • What customers do you support, and what other customers could you support?
  • How do the services you currently offer support the business outcomes that matter to your customers?
  • What other types of service could you be offering to your customers?
  • What investments are needed to maximize the value of your service portfolio?
  • What capabilities do you need to deliver the mission,and vision of your and service portfolio?
  • Which of your capabilities differentiate you from the alternatives that your customers could use?
  • What is the optimal organization design to allow you to best meet your goals?

 Strategic Service Management.png 

 

Changing the way you deliver IT services, so that the IT organization moves from being a cost centre to being a source of significant business value is not easy, but the potential rewards are very large, for the IT organization and for the overall enterprise. The journey can start with just a few simple steps, and the destination is one that is worth travelling towards.

 

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About the Author
  • Besides being a member of the ITIL v3 authoring team, my main responsibility is to leverage the HP solutions and technologies of today as well as the cutting-edge innovations of tomorrow to meet the business needs in the Financial Services Industry
  • In this role Joshua Brusse is consulting to our enterprise customers in regards to Strategy, Governance, Service Management, Organizational Design and Transformation (which includes Organisational Change) as well as providing training on Service Management, Organisational Change and other methodologies in the APJ Region Joshua has over 20 years experience in all aspects of Service Management. He was the Co-Founder and first secretary of the itSMF International and Co-Founded a training company in Organization Improvement, lecturing and speaking in seminars and forums in many countries in Europe, the USA and Asia. He is currently chairman of the HP MOC Community of Practice He has held various management positions, managed Service Management certification programs and several other (large) projects focused, among other things, on Organizational Change Management Constantly armed with the urge to interacting with people, Joshua has worked over 30 years in several voluntary organizations mostly focused on children and adolescence. In year 2002, Joshua was conferred with the award “Ridder in de Orde van Oranje Nassau” by Her Highness Queen Beatrix of the Netherlands for his contributions and efforts to the Dutch society. Joshua has a MBA Information Technology; several certificates in regards to HRM, Organisational Change and Psychology and he is an certified ITIL (v2 and v3) Manager.
  • I work with HP customers to help them create business value with strategic service management. I am a senior ITIL examiner and I have written many ITIL books and pocket guides. Find out more at www.hp.com/go/stuartrance or Follow me on Twitter @StuartRance
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