Strategic service management
For the past few months I have been helping to define HP’s new strategic service management consulting services, which were launched last week as part of our new Strategic IT Advisory Services (SITAS). These new services are intended to help our customers match their IT strategy to their business needs.
When you look at IT services from a strategic perspective you develop answers to questions like:
- What are is the overall mission and vision of the IT organization?
- What customers do you support, and what other customers could you support?
- How do the services you currently offer support the business outcomes that matter to your customers?
- What other types of service could you be offering to your customers?
- What investments are needed to maximize the value of your service portfolio?
- What capabilities do you need to deliver the mission,and vision of your and service portfolio?
- Which of your capabilities differentiate you from the alternatives that your customers could use?
- What is the optimal organization design to allow you to best meet your goals?
Changing the way you deliver IT services, so that the IT organization moves from being a cost centre to being a source of significant business value is not easy, but the potential rewards are very large, for the IT organization and for the overall enterprise. The journey can start with just a few simple steps, and the destination is one that is worth travelling towards.