About the Author
I am the Global Lead of HP’s Service Management Profession with approximately 7,500 members. I gained my Managers Certificate in Service Man...
About the Author
Besides being a member of the ITIL v3 authoring team, my main responsibi
lity is to leverage the HP solutions and technologi es of today as well as the cutting-ed ge innovation s of tomorrow to meet the business needs in the Financial Services Industry
In this role Joshua Brusse is consulting to our enterprise customers in regards to Strategy, Governance
, Service Management , Organizati onal Design and Transforma tion (which includes Organisati onal Change) as well as providing training on Service Management , Organisati onal Change and other methodolog ies in the APJ Region Joshua has over 20 years experience in all aspects of Service Management . He was the Co-Founder and first secretary of the itSMF Internatio nal and Co-Founded a training company in Organizati on Improvemen t, lecturing and speaking in seminars and forums in many countries in Europe, the USA and Asia. He is currently chairman of the HP MOC Community of Practice He has held various management positions, managed Service Management certificat ion programs and several other (large) projects focused, among other things, on Organizati onal Change Management Constantly armed with the urge to interactin g with people, Joshua has worked over 30 years in several voluntary organizati ons mostly focused on children and adolescenc e. In year 2002, Joshua was conferred with the award “Ridder in de Orde van Oranje Nassau” by Her Highness Queen Beatrix of the Netherland s for his contributi ons and efforts to the Dutch society. Joshua has a MBA Informatio n Technology ; several certificat es in regards to HRM, Organisati onal Change and Psychology and he is an certified ITIL (v2 and v3) Manager.
I help clients use service management to create business value for themselves and their customers. I am a senior ITIL examiner and I have written many ITIL books and pocket guides. Find out more at http://uk.
linkedin.c om/pub/dir /Stuart/Ra nce or Follow me on Twitter @StuartRan ce
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