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Showing articles with label BPEL. Show all articles
J. Bronkhorst| April 30, 2009 - last edited June 23, 2010
This is the title of an article that I wrote with a few colleagues and that was published in the book ITSM global best practices, volume 1 and recently republished in the ITSM best practices Gold Edition which covers the best articles from a series of ITSM best practices books between 2003 and 2008. Here's what this article is all about