ITILigent Service Management
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Showing articles with label COBIT. Show all articles
J. Bronkhorst| August 29, 2008 - last edited June 24, 2010
Got ya...of course this statement is not true, but I thought to start with something controversial to get your attention on some other developments in the world of service management.
J. Bronkhorst| January 7, 2008 - last edited July 2, 2010
Over the last couple of weeks I am seeing an increasing amount of articles and communication that speak about the "complexity" of ITIL V3. And this is keeping the ITIL community busy as I recently learned from talking with different people at several events, such as the "Battle of the Frameworks" roundtable organized by itSMF NL. This post contains several of my findings and conclusions as I have been trying to get my head around the perceived vs real complexity of ITILV3.