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ITIL is the only Service Management standard

J. Bronkhorst| August 29, 2008 - last edited June 24, 2010
3 Comments
Got ya...of course this statement is not true, but I thought to start with something controversial to get your attention on some other developments in the world of service management.
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Labels: CMMI| COBIT| ITIL
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Is ITIL V3 (more) complex?

J. Bronkhorst| January 7, 2008 - last edited July 2, 2010
3 Comments
Over the last couple of weeks I am seeing an increasing amount of articles and communication that speak about the "complexity" of ITIL V3. And this is keeping the ITIL community busy as I recently learned from talking with different people at several events, such as the "Battle of the Frameworks" roundtable organized by itSMF NL. This post contains several of my findings and conclusions as I have been trying to get my head around the perceived vs real complexity of ITILV3.
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Labels: CMMI| COBIT| ITIL
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About the Author
  • Besides being a member of the ITIL v3 authoring team, my main responsibility is to leverage the HP solutions and technologies of today as well as the cutting-edge innovations of tomorrow to meet the business needs in the Financial Services Industry
  • In this role Joshua Brusse is consulting to our enterprise customers in regards to Strategy, Governance, Service Management, Organizational Design and Transformation (which includes Organisational Change) as well as providing training on Service Management, Organisational Change and other methodologies in the APJ Region Joshua has over 20 years experience in all aspects of Service Management. He was the Co-Founder and first secretary of the itSMF International and Co-Founded a training company in Organization Improvement, lecturing and speaking in seminars and forums in many countries in Europe, the USA and Asia. He is currently chairman of the HP MOC Community of Practice He has held various management positions, managed Service Management certification programs and several other (large) projects focused, among other things, on Organizational Change Management Constantly armed with the urge to interacting with people, Joshua has worked over 30 years in several voluntary organizations mostly focused on children and adolescence. In year 2002, Joshua was conferred with the award “Ridder in de Orde van Oranje Nassau” by Her Highness Queen Beatrix of the Netherlands for his contributions and efforts to the Dutch society. Joshua has a MBA Information Technology; several certificates in regards to HRM, Organisational Change and Psychology and he is an certified ITIL (v2 and v3) Manager.
  • I work with HP customers to help them create business value with strategic service management. I am a senior ITIL examiner and I have written many ITIL books and pocket guides. Find out more at www.hp.com/go/stuartrance or Follow me on Twitter @StuartRance
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