Communication isn’t taken care of, even when you take care of it. Nowadays, many organizations have this culture expecting that “when I have sent the email or the newsletter through a mail-blast” everybody is informed. But many employees do not read email to much…or read them (too) late; simply because they get to many emails and most of them are deemed not relevant, just FYI. Thus they form this habit of “seldom reading emails”, definitely when it comes from the same (level of the) sender. Or they scan through it and for certain miss information or mis-interpretate it. Even when they read it, it isn’t sure they have internalized it!