ITILigent Service Management
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Showing articles with label HP Software Universe. Show all articles
J. Bronkhorst| March 16, 2010 - last edited June 18, 2010
What ITIL related sessions will be delivered at the HP Software Universe from June 15 - 18 2010 in Washington D.C.?
Tags: Change Management| Configuration Management| Event Management| HP Service Manager| IT Service Management| View All (7)
J. Bronkhorst| December 1, 2009 - last edited June 18, 2010
This is the title of my presentation at the upcoming HP Software Universe 2009 in Hamburg from December 16 - 18 with the following abstract: "Having insight in and control over your ITIL v3 based service management organization is a pre-requisite for cost optimization, regulatory compliance and performance improvement. This session will show you how to map HP BTO products & solutions to your ITIL v3 based service management processes, provide a high level best practices based implementation approach and some successful samples." For this weblog I thought it would be good to give you a sneak preview on some of the slides that I will be presenting:
Tags: BTO| Business Technology Optimization| Cost Optimization| HP Software Universe| ITIL| View All (7)
J. Bronkhorst| July 23, 2009 - last edited June 23, 2010
Altough this sounds very logical, today many organizations do not have the financial transparency to enable solid strategic business decisions. Typically the financial data is scattered across multiple systems and organizations.