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[Updated] Where to find ITILv3?

J. Bronkhorst| February 28, 2009 - last edited June 24, 2010
1 Comments
It has been more than 1,5 your ago that I created one of my first posts dedicated to ITIL V3 sources. Since then the world (and especially the Internet) has changed significantly, so I decided to update my post and add some more interesting pointers. Enjoy!
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Labels: ITIL| ITIL Glossary| itSMF| OGC| TSO
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Introducing Service Portfolio Management

J. Bronkhorst| March 4, 2008 - last edited July 1, 2010
11 Comments
One of the "new" ITIL V3 processes is Service Portfolio Management (SPM). As I was recently delivering a SPM workshop for a large HP customer, it appeared to me that there is not only a lot of interest in this process but also some significant misunderstanding...
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Labels: ITIL Glossary| Service Portfolio Management
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IT Services, Business Services, Services...what's next?

J. Bronkhorst| March 4, 2008 - last edited July 2, 2010
4 Comments
Over the last couple of weeks I have been reviewing various parts of the Dutch translation of the ITIL V3 glossary. In doing so I noticed that the glossary contains separate definitions for a service, an IT service and a Business service. This brings up some questions, such as: "Why are they separate? How much do they differ? (How) do they interrelate?"...
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Labels: ITIL| ITIL Glossary| services
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The ITILV3 Configuration Management System (CMS)

J. Bronkhorst| December 12, 2007 - last edited July 2, 2010
3 Comments
What is the difference between a Configuration Management System (CMS) and a Configuration Management Database (CMDB)? This is a question that came up several times in meetings that I had with several different HP customers in multiple industries over the last couple of months. Let me address this post to answering this question.
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Labels: CMDB| CMS| Configuration Management System| ITIL| ITIL Glossary
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Where to find ITILV3?

J. Bronkhorst| August 17, 2007 - last edited July 2, 2010
1 Comments
After returning from an excellent vacation last week, I found almost 1000 e-mails with my inbox blocked from receiving more as it was over its size limit. In going through these messages I found a lot of ITIL V3 related questions especially from people that are looking for more detailed information. So I have decided to use this post to provide you with a short overview of some sources that you can use.
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Labels: ITIL| ITIL Glossary| itSMF| OGC| TSO
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About the Author
  • Besides being a member of the ITIL v3 authoring team, my main responsibility is to leverage the HP solutions and technologies of today as well as the cutting-edge innovations of tomorrow to meet the business needs in the Financial Services Industry
  • In this role Joshua Brusse is consulting to our enterprise customers in regards to Strategy, Governance, Service Management, Organizational Design and Transformation (which includes Organisational Change) as well as providing training on Service Management, Organisational Change and other methodologies in the APJ Region Joshua has over 20 years experience in all aspects of Service Management. He was the Co-Founder and first secretary of the itSMF International and Co-Founded a training company in Organization Improvement, lecturing and speaking in seminars and forums in many countries in Europe, the USA and Asia. He is currently chairman of the HP MOC Community of Practice He has held various management positions, managed Service Management certification programs and several other (large) projects focused, among other things, on Organizational Change Management Constantly armed with the urge to interacting with people, Joshua has worked over 30 years in several voluntary organizations mostly focused on children and adolescence. In year 2002, Joshua was conferred with the award “Ridder in de Orde van Oranje Nassau” by Her Highness Queen Beatrix of the Netherlands for his contributions and efforts to the Dutch society. Joshua has a MBA Information Technology; several certificates in regards to HRM, Organisational Change and Psychology and he is an certified ITIL (v2 and v3) Manager.
  • I work with HP customers to help them create business value with strategic service management. I am a senior ITIL examiner and I have written many ITIL books and pocket guides. Find out more at www.hp.com/go/stuartrance or Follow me on Twitter @StuartRance
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