ITILigent Service Management
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Showing articles with label ITIL Glossary. Show all articles
J. Bronkhorst| February 28, 2009 - last edited June 24, 2010
It has been more than 1,5 your ago that I created one of my first posts dedicated to ITIL V3 sources. Since then the world (and especially the Internet) has changed significantly, so I decided to update my post and add some more interesting pointers. Enjoy!
J. Bronkhorst| March 4, 2008 - last edited July 1, 2010
One of the "new" ITIL V3 processes is Service Portfolio Management (SPM). As I was recently delivering a SPM workshop for a large HP customer, it appeared to me that there is not only a lot of interest in this process but also some significant misunderstanding...
J. Bronkhorst| March 4, 2008 - last edited July 2, 2010
Over the last couple of weeks I have been reviewing various parts of the Dutch translation of the ITIL V3 glossary. In doing so I noticed that the glossary contains separate definitions for a service, an IT service and a Business service. This brings up some questions, such as: "Why are they separate? How much do they differ? (How) do they interrelate?"...
J. Bronkhorst| December 12, 2007 - last edited July 2, 2010
What is the difference between a Configuration Management System (CMS) and a Configuration Management Database (CMDB)? This is a question that came up several times in meetings that I had with several different HP customers in multiple industries over the last couple of months. Let me address this post to answering this question.
J. Bronkhorst| August 17, 2007 - last edited July 2, 2010
After returning from an excellent vacation last week, I found almost 1000 e-mails with my inbox blocked from receiving more as it was over its size limit. In going through these messages I found a lot of ITIL V3 related questions especially from people that are looking for more detailed information. So I have decided to use this post to provide you with a short overview of some sources that you can use.