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Service Management News in 2010

J. Bronkhorst| December 30, 2010
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In good tradition many people take some time to reflect and evaluate what happened in the past year. Here are some of the major industry events and milestones in Service Management:

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Labels: ITIL| itSMF| Service Manager
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Put your head in the Cloud...

J. Bronkhorst| October 31, 2010
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And all you see is fog :smileyhappy:!

 

This was one of the statements in a Cloud presentation during the ITSMF Netherlands annual event this week at which we (Edwin Roman and myself) facilitated a Cloud Discovery Workshop demonstration. And the first questions that we asked the participants to answer are:

  1. how important is Cloud Computing for you?
  2. what priority do you give to Cloud Computing?
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Labels: cloud| itSMF
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Managing Cloud Services

J. Bronkhorst| October 30, 2009 - last edited June 18, 2010
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This week I visited the annual itSMF Netherlands event where someone asked me the question: How does ITIL address Cloud Services? Without giving this much thought my first reaction was that ITIL provides generic guidance on any type of IT services, so also on Cloud services. However I did not feel comfortable with this answer, so this question triggered me to do some more investigation on this topic.
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Tags: Cloud Services| ITIL| itSMF| Service Management
Labels: Cloud Services| ITIL| itSMF
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[Updated] Where to find ITILv3?

J. Bronkhorst| February 28, 2009 - last edited June 24, 2010
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It has been more than 1,5 your ago that I created one of my first posts dedicated to ITIL V3 sources. Since then the world (and especially the Internet) has changed significantly, so I decided to update my post and add some more interesting pointers. Enjoy!
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Labels: ITIL| ITIL Glossary| itSMF| OGC| TSO
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About the Author
  • Besides being a member of the ITIL v3 authoring team, my main responsibility is to leverage the HP solutions and technologies of today as well as the cutting-edge innovations of tomorrow to meet the business needs in the Financial Services Industry
  • In this role Joshua Brusse is consulting to our enterprise customers in regards to Strategy, Governance, Service Management, Organizational Design and Transformation (which includes Organisational Change) as well as providing training on Service Management, Organisational Change and other methodologies in the APJ Region Joshua has over 20 years experience in all aspects of Service Management. He was the Co-Founder and first secretary of the itSMF International and Co-Founded a training company in Organization Improvement, lecturing and speaking in seminars and forums in many countries in Europe, the USA and Asia. He is currently chairman of the HP MOC Community of Practice He has held various management positions, managed Service Management certification programs and several other (large) projects focused, among other things, on Organizational Change Management Constantly armed with the urge to interacting with people, Joshua has worked over 30 years in several voluntary organizations mostly focused on children and adolescence. In year 2002, Joshua was conferred with the award “Ridder in de Orde van Oranje Nassau” by Her Highness Queen Beatrix of the Netherlands for his contributions and efforts to the Dutch society. Joshua has a MBA Information Technology; several certificates in regards to HRM, Organisational Change and Psychology and he is an certified ITIL (v2 and v3) Manager.
  • I work with HP customers to help them create business value with strategic service management. I am a senior ITIL examiner and I have written many ITIL books and pocket guides. Find out more at www.hp.com/go/stuartrance or Follow me on Twitter @StuartRance
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