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ITILigent Service Management
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Delivering Services comes with an agile workforce.

JoshuaBrusse| September 30, 2011
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In my honest opinion, improving service delivery and implementation of new / changed services is many times about changing competencies. No matter what the change is about, it always changes competencies whether this is on an organizational level, a team level, an individual level or all of the above. Hence, a improving services levels or successfully implementing a new service in production is only successful when new competencies have been internalized by those who have to deliver these services.

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Tags: Agile enterprise
Labels: Agile enterprise| management of change| Service
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What is a Service? Continued

J. Bronkhorst| March 1, 2010 - last edited June 18, 2010
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Hi there. I am back. Where were we? Let's see...ah, yes we were trying to find an answer to the question: "what is a service?". Previously I tried Google and Wikipedia which did not deliver the outcome that I was expecting. Although I did find several definitions, there was absolutely no notion of the ITIL v3 glossary definition of a "service".
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Tags: Service
Labels: ITIL| Service
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What is a Service?

J. Bronkhorst| January 30, 2010 - last edited June 18, 2010
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Let me start 2010 with a series of blog posts around the most foundational concept within ITIL V3: SERVICES. Today I will focus on the question: "what is a service?". And in particular on what the Internet public typically answers.
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Tags: Service
Labels: ITIL| Service
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About the Author
  • Besides being a member of the ITIL v3 authoring team, my main responsibility is to leverage the HP solutions and technologies of today as well as the cutting-edge innovations of tomorrow to meet the business needs in the Financial Services Industry
  • In this role Joshua Brusse is consulting to our enterprise customers in regards to Strategy, Governance, Service Management, Organizational Design and Transformation (which includes Organisational Change) as well as providing training on Service Management, Organisational Change and other methodologies in the APJ Region Joshua has over 20 years experience in all aspects of Service Management. He was the Co-Founder and first secretary of the itSMF International and Co-Founded a training company in Organization Improvement, lecturing and speaking in seminars and forums in many countries in Europe, the USA and Asia. He is currently chairman of the HP MOC Community of Practice He has held various management positions, managed Service Management certification programs and several other (large) projects focused, among other things, on Organizational Change Management Constantly armed with the urge to interacting with people, Joshua has worked over 30 years in several voluntary organizations mostly focused on children and adolescence. In year 2002, Joshua was conferred with the award “Ridder in de Orde van Oranje Nassau” by Her Highness Queen Beatrix of the Netherlands for his contributions and efforts to the Dutch society. Joshua has a MBA Information Technology; several certificates in regards to HRM, Organisational Change and Psychology and he is an certified ITIL (v2 and v3) Manager.
  • I work with HP customers to help them create business value with strategic service management. I am a senior ITIL examiner and I have written many ITIL books and pocket guides. Find out more at www.hp.com/go/stuartrance or Follow me on Twitter @StuartRance
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