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How to architect a Service Management System? The Implementation View...

J. Bronkhorst| June 28, 2011
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Architecting an ITIL based Service Management System for a medium to large enterprise organization requires more than a single picture to be produced. There are typically many stakeholders to take into account and multiple views are required to understand added value, positioning, content and implementation aspects.

 

This is the last of four blog posts that will each describe a different architectural view on realizing a Service Management System. The last view is called: The Implementation View.

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Labels: ITIL| service management| service management system
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How to architect a Service Management System? The Technical View...

J. Bronkhorst| May 30, 2011 - last edited June 28, 2011
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Architecting an ITIL based Service Management System for a medium to large enterprise organization requires more than a single picture to be produced. There are typically many stakeholders to take into account and multiple views are required to understand added value, positioning, content and implementation aspects.

 

This is the third of four blog posts that will each describe a different architectural view on realizing a Service Management System. The third view is called: The Technical View.

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Labels: ITIL| service management| service management system
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How to architect a Service Management System? The Functional View...

J. Bronkhorst| April 29, 2011
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Architecting an ITIL based Service Management System for a medium to large enterprise organization requires more than a single picture to be produced. There are typically many stakeholders to take into account and multiple views are required to understand added value, positioning, content and implementation aspects.

 

This is the second of four blog posts that will each describe a different architectural view on realizing a Service Management System. The second view is called: The Functional View.

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Labels: ITIL| service management| service management system
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How to architect a Service Management System? The Business View...

J. Bronkhorst| March 28, 2011
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Architecting an ITIL based Service Management System for a medium to large enterprise organization requires more than a single picture to be produced. There are typically many stakeholders to take into account and multiple views are required to understand added value, positioning, content and implementation aspects.

 

This is the first of four blog posts that will each describe a different architectural view on realizing a Service Management System. The first view that we will take a look at is called: The Business View.

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Service Management News in 2009

J. Bronkhorst| December 31, 2009 - last edited June 18, 2010
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In good tradition many people take some time to reflect and evaluate what happened in the past year. Here are some of the major industry events and milestones in Service Management:
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Tags: BSA| Business Service Automation| IT Financial Management| ITFM| ITIL| View All (7)
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About the Author
  • Besides being a member of the ITIL v3 authoring team, my main responsibility is to leverage the HP solutions and technologies of today as well as the cutting-edge innovations of tomorrow to meet the business needs in the Financial Services Industry
  • In this role Joshua Brusse is consulting to our enterprise customers in regards to Strategy, Governance, Service Management, Organizational Design and Transformation (which includes Organisational Change) as well as providing training on Service Management, Organisational Change and other methodologies in the APJ Region Joshua has over 20 years experience in all aspects of Service Management. He was the Co-Founder and first secretary of the itSMF International and Co-Founded a training company in Organization Improvement, lecturing and speaking in seminars and forums in many countries in Europe, the USA and Asia. He is currently chairman of the HP MOC Community of Practice He has held various management positions, managed Service Management certification programs and several other (large) projects focused, among other things, on Organizational Change Management Constantly armed with the urge to interacting with people, Joshua has worked over 30 years in several voluntary organizations mostly focused on children and adolescence. In year 2002, Joshua was conferred with the award “Ridder in de Orde van Oranje Nassau” by Her Highness Queen Beatrix of the Netherlands for his contributions and efforts to the Dutch society. Joshua has a MBA Information Technology; several certificates in regards to HRM, Organisational Change and Psychology and he is an certified ITIL (v2 and v3) Manager.
  • I work with HP customers to help them create business value with strategic service management. I am a senior ITIL examiner and I have written many ITIL books and pocket guides. Find out more at www.hp.com/go/stuartrance or Follow me on Twitter @StuartRance
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