ITILigent Service Management
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Showing articles with label services. Show all articles
J. Bronkhorst| June 27, 2008 - last edited June 24, 2010
By continually monitoring ITIL V3 publications, I find that a lot of articles and blogs on the Internet contain questions about processes. Some are about the number of processes, others are about the (perceived) lack of processes and others are about the unclear identification of processes. The fact that processes are getting a lot of attention is not surprising to me, given the fact that ITIL V2 mainly is (known) about processes. So people are expecting processes to be continued in ITIL V3.
J. Bronkhorst| March 4, 2008 - last edited July 2, 2010
Over the last couple of weeks I have been reviewing various parts of the Dutch translation of the ITIL V3 glossary. In doing so I noticed that the glossary contains separate definitions for a service, an IT service and a Business service. This brings up some questions, such as: "Why are they separate? How much do they differ? (How) do they interrelate?"...