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Is it a process or a system?

J. Bronkhorst| June 27, 2008 - last edited June 24, 2010
2 Comments
By continually monitoring ITIL V3 publications, I find that a lot of articles and blogs on the Internet contain questions about processes. Some are about the number of processes, others are about the (perceived) lack of processes and others are about the unclear identification of processes. The fact that processes are getting a lot of attention is not surprising to me, given the fact that ITIL V2 mainly is (known) about processes. So people are expecting processes to be continued in ITIL V3.
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Labels: services| system
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IT Services, Business Services, Services...what's next?

J. Bronkhorst| March 4, 2008 - last edited July 2, 2010
4 Comments
Over the last couple of weeks I have been reviewing various parts of the Dutch translation of the ITIL V3 glossary. In doing so I noticed that the glossary contains separate definitions for a service, an IT service and a Business service. This brings up some questions, such as: "Why are they separate? How much do they differ? (How) do they interrelate?"...
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Labels: ITIL| ITIL Glossary| services
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About the Author
  • Besides being a member of the ITIL v3 authoring team, my main responsibility is to leverage the HP solutions and technologies of today as well as the cutting-edge innovations of tomorrow to meet the business needs in the Financial Services Industry
  • In this role Joshua Brusse is consulting to our enterprise customers in regards to Strategy, Governance, Service Management, Organizational Design and Transformation (which includes Organisational Change) as well as providing training on Service Management, Organisational Change and other methodologies in the APJ Region Joshua has over 20 years experience in all aspects of Service Management. He was the Co-Founder and first secretary of the itSMF International and Co-Founded a training company in Organization Improvement, lecturing and speaking in seminars and forums in many countries in Europe, the USA and Asia. He is currently chairman of the HP MOC Community of Practice He has held various management positions, managed Service Management certification programs and several other (large) projects focused, among other things, on Organizational Change Management Constantly armed with the urge to interacting with people, Joshua has worked over 30 years in several voluntary organizations mostly focused on children and adolescence. In year 2002, Joshua was conferred with the award “Ridder in de Orde van Oranje Nassau” by Her Highness Queen Beatrix of the Netherlands for his contributions and efforts to the Dutch society. Joshua has a MBA Information Technology; several certificates in regards to HRM, Organisational Change and Psychology and he is an certified ITIL (v2 and v3) Manager.
  • I work with HP customers to help them create business value with strategic service management. I am a senior ITIL examiner and I have written many ITIL books and pocket guides. Find out more at www.hp.com/go/stuartrance or Follow me on Twitter @StuartRance
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