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IoT: Who Needs It? Why Should I Care?


IoT marc4 small.jpgBy: Marc Wilkinson
, Chief Technologist and Mobility, Workplace & Network Service Global Practice Lead, Hewlett Packard Company

 

Like it or not, the Internet of Things is here and will impact you personally and professionally. Watch out for technology for technology sake. It’s time to get specific about the use case. Get your data under control and design your solution to meet business objectives with quantifiable benefits for users, customers, citizens.

IT Support: Don’t Treat All Users the Same

workplace support2 small.jpgBy:  Jose Pablo Quesada, Offering Manager Mobility and Workplace Solutions, Hewlett Packard Company

 

User profiles and personas raise satisfaction

Segmenting users into groups to better align services and support leads to achieving user satisfaction and can drive business results. Put your users at the center of your support design to ensure the best balance of costs and user experience.

IT Support: Take Care of the User First

workplace support small.jpg

By: Jose Pablo Quesada, Offering Manager Mobility and Workplace Solutions, Hewlett Packard Company

 

If you take care of your users, they will take care of your business. Use technology as an enabler by giving users IT support in just the way they expect it for PCs, mobile devices, applications, services, and more.

Race to deliver unified communications and collaboration solutions

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Enterprise Connect 2015 March 16-19, Orlando

 

At Enterprise Connect, HP will be delivering value for you by presenting sessions and hosting briefings on Unified Communications as-a-Service and Customer Engagement as-a-Service solutions with Microsoft and Avaya cloud, premises, and hybrid solutions.

The Service Desk is the front door to your IT organization

WISC.jpg

By: Linda Laer, Product Marketing Manager, Hewlett Packard Company

 

Users need support that flexes to their needs. Your business needs insight into issues before it is impacted. Self-service, automation, social media, and more, bring optimal choices that keep your support model adaptive and offer the best user experience.

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About the Author(s)
  • Mobility and Workplace Solutions Workplace Management Services Workplace Support Services
  • Enterprise Architect in US Public Sector
  • Enterprise Cloud Services - Private Cloud (ECS-PC) Marketing Manager
  • 28 years of IT experience from managing data centers across the US to now supporting marketing activities supporting Storage Management Services and Backup and Restore Services for HP Enterprise Services.
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