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Mobile Device Management (MDM) Anyone?

MDM Ben small1.jpgBy: Ben Santing, Senior Technical Architect, HP Mobility and Workplace Solutions


Secure Enterprise Data Management must become the new mantra for Mobile Management in the Internet of Things. Traditional Device and Application Management has died with the Blackberry era. A new paradigm of management is required.

Bring Innovation to Your User Support Model

WSS Brenner small1.jpgBy: Jim Brenner, Offering Manager Mobility and Workplace Services, Hewlett Packard Company


Don’t sacrifice user satisfaction with frustrations due to IT downtime. Give your users what they expect and your business what it needs with a well-rounded workplace support model that offers solutions that meet their needs.

IoT: Who Needs It? Why Should I Care?

IoT marc4 small.jpgBy: Marc Wilkinson
, Chief Technologist and Mobility, Workplace & Network Service Global Practice Lead, Hewlett Packard Company


Like it or not, the Internet of Things is here and will impact you personally and professionally. Watch out for technology for technology sake. It’s time to get specific about the use case. Get your data under control and design your solution to meet business objectives with quantifiable benefits for users, customers, citizens.

IT Support: Don’t Treat All Users the Same

workplace support2 small.jpgBy:  Jose Pablo Quesada, Offering Manager Mobility and Workplace Solutions, Hewlett Packard Company


User profiles and personas raise satisfaction

Segmenting users into groups to better align services and support leads to achieving user satisfaction and can drive business results. Put your users at the center of your support design to ensure the best balance of costs and user experience.

IT Support: Take Care of the User First

workplace support small.jpg

By: Jose Pablo Quesada, Offering Manager Mobility and Workplace Solutions, Hewlett Packard Company


If you take care of your users, they will take care of your business. Use technology as an enabler by giving users IT support in just the way they expect it for PCs, mobile devices, applications, services, and more.

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About the Author(s)
  • Mobility and Workplace Solutions Workplace Management Services Workplace Support Services
  • Enterprise Architect in US Public Sector
  • Enterprise Cloud Services - Private Cloud (ECS-PC) Marketing Manager
  • 28 years of IT experience from managing data centers across the US to now supporting marketing activities supporting Storage Management Services and Backup and Restore Services for HP Enterprise Services.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.