We are quickly moving from managing technology to managing services. Just look around, everything is “as a Service”. As the number of IT Services and Service Providers increase, the more risk there is in delivering a solid end-to-end service to your users. Put more providers in the mix and the possibility of “finger pointing” or “not my job” goes up.
If you are embracing this trend, whether it is to create a hybrid IT service delivery environment, develop “on-demand” services, shift your IT organization from being a cost center to a profit center, or drive down costs, there are six success factors that have to be considered.