Sometimes people don’t understand ITIL and IT Service Management concepts simply because they’ve never experienced the concepts in an IT environment, and that disconnect won’t allow them to “get it.” Through my 8+ years of ITIL training, I’ve often referred back to my days of waiting tables in a restaurant to understand the concepts. Using that model, I invite you to join me as I begin a series called Café ITIL.
Many people love to cook, and they assume they will enjoy running a restaurant, because it gives them the opportunity to do what they love. New restaurants open all the time. It is one of the top categories for new businesses. However, it is also one of the top categories for failed businesses. Similarly, techies and technical managers assume that if they like and understand computers, they can do just fine at managing IT for a business. Unfortunately, because they are not a stand alone business, it is not easy to tell when an internal IT department fails.
We’ll take a look at ITIL v3 concepts and processes and try to gain an understanding of them as if we were opening a new restaurant chain, Café ITIL. Hopefully, this will help shed some light on how we can improve how IT departments are managed. If it helps you create your business plan for a new restaurant, so be it.
I welcome your comments and insights as we go through this series.
? What other comparisons do you make when you’re thinking of ITIL concepts?