Transforming IT organization into a service provider

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Are you going through mergers, acquisitions, continuous cost cutting pressures turning consolidation into a continuous program? Well.. have you seen worsening IT-business relation in the process? Little hostility from business may be because you took away their servers, retired application, decreased support? Ok what have you given back other than 'cost savings'? First lets ask this qustion to ourselves as IT.

Are we missing any opportunity to do something better here while consolidating?  IT executives who have cultivated a broader business-IT perspective realize that achieving IT agility and operational excellence requires not only cutting costs but also transforming IT so it focuses on service rather than technology management, on customers instead of users, and on integrating people, process, and technology.

At the same time, IT departments must reassess their core competencies, changing them to enable the delivery of new services. The process may require rethinking and restructuring services and underlying infrastructure to position their organization for the future. HP has just announced a revolutionary architecture and services for converged infrastructure (www.hp.com/go/ci) to help organizations move to shared service model.

A converged infrastructure matches the supply of IT resources with the demand for business applications in an optimal way.  By transitioning away from a product-centric approach to a shared-service management model, customers can accelerate standardization, reduce operational costs and accelerate business results (link www.hp.com/us/go/CIServices )

Simply put, transforming an IT organization into a service provider requires a return to the basics.  From an internal customer’s perspective, transforming IT into a strategic service provider means aligning the IT organization with business goals, focusing on the value-added services that businesses want, and delivering them. If you like to know more, HP has developed number of best practices in this area based on years of consolidation and shared services project experience (www.hp.com/us/go/CIServices).