Journey through Enterprise IT Services
In Journey through Enterprise IT Services, Nadhan, HP Distinguished Technologist, explores the IT Services industry, and discusses technology trends in simplified terms.

Discover the Wi-Fi experience that matters to your consumers

So, as I am about to board my four-hour flight, I see the airline proudly calling out the availability of in-flight Wi-Fi. And I think, “Yeah right! I’ll believe that when I experience it.” After the usual take-off procedures, I connect up and am pleasantly surprised at the reasonably economic all-day rate. And then I think to myself, “You get what you pay for,” anticipating breaks in the overall experience. But I’m glad to share that my experience has been very positive, and in many respects much better than some of my experiences when on land. The airline must be doing something right when it comes to ensuring effective wireless connectivity for its customers.

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In today's consumer-driven world, connectivity matters. Perhaps, connectivity may very well be the differentiator for airlines in a world where information needs to be served Business Class.

My experience leads me to wonder what measures the airline could have taken to ensure this positive experience overall. Interestingly enough, I come across this post on Improving the Wi-Fi experience while avoiding interference. by Martine Velkeniers from HP Networking. Interference was the very reason why airlines did not provide Wi-Fi for decades, causing frequent travelers like myself to have mixed feelings about that period of time when you are cut off from the rest of the world. (Even though I did welcome those breaks on some occasions!)

But then, we are in a world driven by the New Style of IT, where enterprises must do what it takes to address what customers want. And what can they do to improve the Wi-Fi experience? This article suggests switching to the 5Ghz band from the 2.4GHz band for starters.

I would encourage you to read this post for additional tips on improving the overall Wi-Fi experience in addition to watching the video and perusing this white paper on Wi-Fi Clear Connect.

I did. While enjoying the in-flight Wi-Fi experience. And their tagline on the napkin made all the more sense: We're America's largest domestic airline for one reason: YOU.

While you’re at it, please take a look at the Track Keynote: TK 3679 - How Mobility is transforming the workplace? One of the many sessions on the Mobility track to be delivered at HP Discover 2014 in Las Vegas. And if you are flying in to attend the conference where there are many more such informative sessions, I wish you a safe flight and an enjoyable Wi-Fi experience. Who knows? You may very well be reading this post then! See you there!

Team up with HP Technology Expert, E.G.Nadhan

Connect with Nadhan on: Twitter, Facebook, Linkedin and Journey Blog.

References

HP Discover 2014

How Mobility is transforming the workplace

HP Mobile Apps Solutions

 

 

 

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Comments
Lewis(anon) | ‎04-21-2014 10:18 AM

Traditionally IT has been something that was forced on people, now people are demanding it and a customer centric focus is appearing around the needs / wants of the consumer. It won't be long before we all expect WiFi on areoplanes and are surprised if we don't get it!

Nadhan | ‎04-21-2014 08:51 PM

Fully agree, Lewis.  Which is why Enterprises must go social to continously track what their customers want.

 

Team up with HP Technology Expert, E.G.Nadhan

 

Connect with Nadhan on: Twitter, Facebook, Linkedin and Journey Blog.

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