In a recent interview, Geoffrey Moore explained that embracing Systems of Engagement and integrating them with the traditional Systems of Record will prepare enterprises for the competitive Future of IT. But, what are Systems of Engagement? Are these systems that compile the right information at the right time based upon the data available in the Systems of Record? Perhaps. Let us take a look at three real-life scenarios that highlight why Systems of Engagement are vital to enterprises looking to be key players in the future of Enterprise IT.