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HP puts customers first and remains committed to Integrity environments

Let me reassure you.  HP plans to continue the development and innovation of Itanium-based Integrity servers for the next decade and beyond. of Itanium-based Integrity NonStop and Integrity server platforms with our HP-UX and OpenVMS operating systems for more than 10 years. (Clarifying point: 4/1/11, M. Fink)

 

HP values our customer and partner relationships and remains committed to supporting you and your IT environment despite Oracle’s announcement to discontinue all software development on the Intel Itanium microprocessor. 

 

HP has plans to continue the development and innovation of Itanium-based Integrity servers for more than 10 years.  And, we will continue to support our HP-UX and OpenVMS Integrity customers running existing versions of Oracle software on Itanium-based Integrity servers both existing and future platforms, consistent with Intel’s processor roadmap.  Specifically, for our HP-UX customers,  HP will continue to support HP-UX 11i v3 on Tukwila-based, Poulson-based, and Kittson-based Integrity systems beyond the next decade.  In addition to HP’s continued commitment to customers, Intel CEO Paul Otellini also pledged Intel’s commitment to Itanium customers, stating that they “remain firmly committed to delivering a competitive, multi-generational roadmap for HP-UX and other operating system customers that run the Itanium architecture.” 

 

HP believes in fair and honest competition. Competition is good for customers, innovation and the marketplace. Though HP is fighting hard on behalf of our customers, it is you who can assert the most powerful pressure in this matter.  Customers who wish to preserve a fair and competitive marketplace can email Oracle at gcp-customerfeedback_us@oracle.com.   Please be assured that HP is committed to your business and your success.  Your HP team is ready, willing and able to help you through this challenging time and answer any questions you may have. 

 

For related information, go to the site  Customers First   and the new LinkedIn group Customers First. 

 

Martin Fink,

SVP and GM, Business Critical Systems

Comments
Ian Miller(anon) | ‎03-31-2011 10:27 AM

Good to see mention of OpenVMS. Do keep it going :-)

Zoran Popovic(anon) | ‎04-01-2011 01:45 PM

Still, there is no answer about the situation in which customer has to move to a newer Oracle software version (eg. Oracle RDBMS due to SAP support requirements) which is no longer supported by Oracle (on Itanium / HP-UX) ...

Kamran(anon) | ‎04-03-2011 11:33 AM

Can we get any official responce from HP or Oracle for future development and use of Itanium for furture versions of Oracle..We are using Itanium servers (Oracle HRMS app) in our datacenters and this is a real sad news from Oracle.. Very very unprofessional and biased move from Oracle 

Hans Bachner(anon) | ‎04-04-2011 02:25 PM

Thanks for amending the original post and adding OpenVMS to the list of operating systems which will enjoy continued development and innovation!

Zoran Popovic(anon) | ‎04-05-2011 04:42 PM

 

 

I have received response from Oracle about RDBMS 12g desupport on Itanium which quite disturbing - future SAP Netweaver release support relies on RDBMS version, so THIS IS A BIG ISSUE ! Oracle account team can only suggest us to move to another hardware, and this is a big financial fail for us now - we plan to remain on existing hardware and we are planning Itanium BladeServer purchase as part of the strategy for next 5-10 years !!! Here is the mail response (and my question) bellow:

 

Hello Zoran. Indeed, 12g will not be available on Itanium-based HP servers. I would like to suggest you meet with your Oracle account team to explore all possible options you may have given these circumstances.
 
Thank you.
Jeb
 
From:Zoran Popovic [mailto:Zoran.Popovic@hemofarm.com]
Sent: Friday, April 01, 2011 5:47 PM
To: Jeb Dasteel
Subject: RE: Itanium support on SAP
 


   Hello, Jeb,


   as given in my example situation, what will happen with support for Oracle 12g on Itanium ?

Specially, if SAP Support demands in future (which is more than likely as part of regular SAP release strategy !) to move to Oracle 12g, what options do we have ?


   If your answer is that Oracle 12g will not be supported on Itanium, me and my company are getting into a big trouble. Moreover, it would be more tha! n likely that our management would then decide to move from both Oracle and HP very soon !!! You see, we can not wait 5 or more for our existing hardware to get outdated and replaced, as we already are in the middle of several implementation projects, and changing or mixing hardware and OS/DB platforms is an unjustified risk and is now already completely out of any question. My company has chosen HP Integrity (and AlphaServer before it) and Oracle many years ago (15 or so, even before SAP we were completely Oracle based !) as part of a strategy which offers platform independence, and now there is a possibility that Oracle's decision to desupport Itanium in future might introduce heavy hardware roadmap changes and migration costs which will lower promised ROI and devastate our already fragile IT investment plans. I hope there is still space to reverse Oracle's decision or to find a more appropriate remedy than currently given. Regards,


Senior System Engineer

mr Zoran Popovic, Certified SAP Professional

SAP BC, Hemofarm a.d. STADA

zoran.popovic@hemofarm.com

http://www.hemofarm.com

Zoran Popovic(anon) | ‎04-08-2011 01:54 PM

I have opened message to Oracle and SAP support about this situation - shortly, Oracle advised us we should consider talking to our local Oracle account team, while SAP stated that this is actually a consulting issue and not a support issue. I suppose what king of answer we can get from HP. If we do not plan to upgrade our SAP systems up to 2018 we can rely on SAP's and Oracle's extended support, and that's it - normally, major SAP Netweaver release upgrades on the customer side should be planned at least every 3-5 years max. And my company, as an HP customer, has to decide if we should invest now in Itanium hardware which might become a seriously ill business bottleneck in next 3-5 years. Not a good situation at all, and I suppose that every SAP customer on Itanium feels the same (I do believe it is not an insignificant community). Regards,

ZP.

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