Mission Critical Computing Blog
Your source for the latest insights on HP Integrity, mission critical computing, and other relevant server and technology topics from the BCS team.

Reduce core billing process time from 10 hours to 2 with near 100% availability

In highly regulated industries, achieving business growth often comes down to maximizing operational efficiencies and concurrently delivering outstanding customer service. But if you’re managing customer information on an aging infrastructure, efficiencies can be hard to come by—and enhancements either cost-prohibitive or downright impossible. Enbridge Gas, Canada’s largest natural gas utility, knows this all too well.

 

Enbridge had a 25-year-old legacy Customer Information System (CIS) running on an aging IBM mainframe. As the company’s revenue engine, the CIS calculated and processed customer bills. But it was getting slower and slower, and eventually started to have random outages, along with data integrity problems and transaction problems. Scaling its 30-plus discrete applications and reporting systems was extremely difficult. And the legacy CIS had very limited customer relationship management capabilities, which held back some of the company’s strategic programs. So Enbridge decided it was time to modernize. 

 

Not surprisingly, modernizing the old mainframe went nowhere. Making any kind of change to the system proved onerous, time-consuming, and very costly.  An infrastructure upgrade was clearly needed.  After gaining regulatory approval, Enbridge launched the largest business and IT project in its history, retiring its legacy system in favor of a modern SAP solution and upgrading its mainframe to HP Integrity Superdome servers and Integrity blade servers running HP-UX—all part of a complete HP Mission-Critical Converged Infrastructure.

 

And is Enbridge ever happy they upgraded. Take a look at these results:

 

  • Enhanced revenue generation and profitability through faster, more reliable billing processes—thanks to an 80% performance boost from Integrity servers!
  • Gained a strong platform for business innovation and service improvements, with application services at near 100% availability—no unplanned downtime in three years!
  • Reducing core billing process time from 10 hours to 2 hours enabled Enbridge to deploy new functionality for improved customer interaction quality and satisfaction

 

That’s just a sampling of the benefits. Working with HP Financial Services provided the financial flexibility they needed to get the deal done.

 

With a modern, high-performing HP Integrity infrastructure Enbridge got the operational efficiencies and customer service capabilities they were looking for. So now it’s your turn. Find out what upgrading to the latest Integrity servers can do for your business.

 

 

Tammie

To learn more about HP Mission-Critical Converged Infrastructure, click here.

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About the Author
Greetings! I am on the HP Enterprise Group marketing team. Topics I am interested in include Converged Infrastructure, Converged Systems a...
About the Author(s)
  • I work as a Master Architect in HP Servers R & D group. I work with teams spread across the lab and outside to build solutions which are highly available on HP-UX, OpenVMS and Mission Critical Linux platforms. In particular I contribute to develop HP Serviceguard clusters, HP-UX Security and Middleware products. I have been with HP for last 17 years and have exposure to HA/DR field from both R & D and customer perspectives.
  • Kirk Bresniker is the Vice President/Chief Technologist for HP Business Critical Systems where he has technical responsibility for all things Mission Critical, including HP-UX, NonStop and scalable x86 platforms. He joined HP in 1989 after graduating from Santa Clara University and has been an HP Fellow since 2008.
  • I’m the worldwide marketing manager for HP NonStop. I’ll be blogging and tweeting out news as it relates to NonStop solutions – you can find me here and on twitter at @CarolynatHP
  • Cynthia is part of the HP ExpertOne team. ExpertOne offers professional IT training and certifications from infrastructure refresh to areas that span across the datacenter like Cloud and Converged Infrastructure.
  • Hi, I work on the HP Servers team as HP-UX worldwide product marketing manager. I´m interested in how customers use our technology and will be blogging about their stories and on how our products evolve to help their businesses be always on.
  • I have worked with NonStop systems since 1982. I am a Master Technologist for HP and am part of the IT SWAT organization, the Cloud SWAT and work with HP Labs. I report into the Enterprise Solutions and Architecture organization.
  • Joe Androlowicz is a Technical Communications and Marketing manager in HP’s NonStop Product Division. Joe is a 25 year journeyman in information systems design, instructional technologies and multimedia development. He left Apple Computer for Tandem Computers to help launch G03 and hasn’t looked back yet. He previously managed the program management team for the NonStop Education and Training Center and drove the development and growth of the NonStop Certification programs.
  • Hello! I am a social media manager for servers, so my posts will be geared towards HP server-related news & info.
  • HP Servers, Converged Infrastructure, Converged Systems and ExpertOne
  • Luke Oda is a member of the HP's BCS Marketing team. With a primary focus on marketing programs that support HP's BCS portfolio. His interests include all things mission-critical and the continuing innovation that HP demonstrates across the globe.
  • I am the Superdome 2 Product Manager. My interest is to learn how mission critical platform helps customers and would also like to share my thoughts on how Superdome has been helping customers and will continue to do so.
  • I work in the HP Servers marketing group, managing a marketing team responsible for marketing solutions for enterprise customers who run mission-critical workloads and depend on HP to keep their business continuously running.
  • Mohan Parthasarathy is a Technical Architect in the HP-UX lab. His primary focus currently is in the core kernel, platform enablement and virtualization areas of HP-UX. Mohan has worked on various modules of HP-UX, including networking protocol stacks, drivers, core kernel and virtualization
  • I’m the Worldwide Product Marketing Manager for HP Serviceguard Solutions for Linux in BCS. I’ll be blogging about the latest news and enhancements as it relates to this product.
  • Greetings! I am on the HP Enterprise Group marketing team. Topics I am interested in include Converged Infrastructure, Converged Systems and Management, and HP BladeSystem.
  • As a Managing Consultant for HP’s Enterprise Solution & Architecture group, I collaborate with client business and IT senior management to understand, prioritize and architect advanced use of data and information, drawing insights required to make informed business decisions. My current focus leverages event-driven business intelligence design techniques and technologies to identify patterns, anticipate outcomes and proactively optimize business response creating a differentiated position in the marketplace for the client.
  • Wendy Bartlett is a Distinguished Technologist in HP’s NonStop Enterprise Division, and focuses on dependability – security and availability - for the NonStop server line. She joined Tandem in 1978. Her other main area of interest is system architecture evolution. She has an M.S. degree in computer science from Stanford University.
  • I am part of the integrated marketing team focused on HP Moonshot System and HP Scale-up x86 and Mission-critical solutions.


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