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HP Tech@Work Session: Availability takes more than redundant hardware

What percentage of disruptions is caused by hardware failure?  Answer:  Less than 20%.  I am attending speaker Andreas Scheel’s morning session at the Technology@Work event in Frankfurt.  Andreas emphasized the importance of focusing not only on the technology for high availability, but also the people and processes involved. 


There are many reasons for hardware failure.  Typical issues and causes cited in the session:
    • No special procedures, no training
    • Using ‘reboot’, ‘rebuild’, ‘reinstall’ and ‘swap hardware’ as acceptable approach to fix issues
    • No recorded configuration info, slows down response times with hardware vendors
    • Recurring incidents without root cause analysis
    • No on e well trained on IT mgmt tools
    • Virtualization creates new complexities
    • ‘Next available slot’ approach to allocation of servers
    • New hardware is rarely identical/consistent with existing hardware
    • Dependencies of enclosures, blades, BIOS, FW, VM, OS drivers, apps


About 60% of downtime is caused by failed changes.  Andreas encouraged session participants to take charge of change management and have a plan thought out to handle unplanned downtime, utilizing Infrastructure and IT Service Management best practices.  If one does this even at an average level of best practice adoption, you can reduce the cost of downtime by about 35%. HP offers mission-critical IT process maturity checkups to help tackle this need, where up to 1300 criteria can be checked and fixed. Andreas showed the audience some of the criteria that could be evaluated in a checkup, along with the range of possible responses an organization’s IT manager could provide.  This highlighted how to understand the real level of service needed to meet availability goals and how gaps could be readily revealed. 


Much more was covered in the session this morning, but I’ll leave you with 5 key attributes of HP’s mission-critical services:
    1. Closely aligned with your goals
    2. Achieve best in class service levels
    3. Avoid service outages through proactive support for technologies
    4. Reduce incident duration with enabling tools and technologies
    5. Fix it fast with flexible, rapid reactive support


Thank you Andreas for another very interesting and thought provoking session at Tech@Work.


~Cynthia

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About the Author(s)
  • I work as a Master Architect in HP Servers R & D group. I work with teams spread across the lab and outside to build solutions which are highly available on HP-UX, OpenVMS and Mission Critical Linux platforms. In particular I contribute to develop HP Serviceguard clusters, HP-UX Security and Middleware products. I have been with HP for last 17 years and have exposure to HA/DR field from both R & D and customer perspectives.
  • Kirk Bresniker is the Vice President/Chief Technologist for HP Business Critical Systems where he has technical responsibility for all things Mission Critical, including HP-UX, NonStop and scalable x86 platforms. He joined HP in 1989 after graduating from Santa Clara University and has been an HP Fellow since 2008.
  • I’m the worldwide marketing manager for HP NonStop. I’ll be blogging and tweeting out news as it relates to NonStop solutions – you can find me here and on twitter at @CarolynatHP
  • Cynthia is part of the HP ExpertOne team. ExpertOne offers professional IT training and certifications from infrastructure refresh to areas that span across the datacenter like Cloud and Converged Infrastructure.
  • Hi, I work on the HP Servers team as HP-UX worldwide product marketing manager. I´m interested in how customers use our technology and will be blogging about their stories and on how our products evolve to help their businesses be always on.
  • I have worked with NonStop systems since 1982. I am a Master Technologist for HP and am part of the IT SWAT organization, the Cloud SWAT and work with HP Labs. I report into the Enterprise Solutions and Architecture organization.
  • Joe Androlowicz is a Technical Communications and Marketing manager in HP’s NonStop Product Division. Joe is a 25 year journeyman in information systems design, instructional technologies and multimedia development. He left Apple Computer for Tandem Computers to help launch G03 and hasn’t looked back yet. He previously managed the program management team for the NonStop Education and Training Center and drove the development and growth of the NonStop Certification programs.
  • Hello! I am a social media manager for servers, so my posts will be geared towards HP server-related news & info.
  • HP Servers, Converged Infrastructure, Converged Systems and ExpertOne
  • Luke Oda is a member of the HP's BCS Marketing team. With a primary focus on marketing programs that support HP's BCS portfolio. His interests include all things mission-critical and the continuing innovation that HP demonstrates across the globe.
  • I am the Superdome 2 Product Manager. My interest is to learn how mission critical platform helps customers and would also like to share my thoughts on how Superdome has been helping customers and will continue to do so.
  • I work in the HP Servers marketing group, managing a marketing team responsible for marketing solutions for enterprise customers who run mission-critical workloads and depend on HP to keep their business continuously running.
  • Mohan Parthasarathy is a Technical Architect in the HP-UX lab. His primary focus currently is in the core kernel, platform enablement and virtualization areas of HP-UX. Mohan has worked on various modules of HP-UX, including networking protocol stacks, drivers, core kernel and virtualization
  • I’ll be blogging about the latest news and enhancements as it relates to HP Moonshot.
  • Greetings! I am on the HP Enterprise Group marketing team. Topics I am interested in include Converged Infrastructure, Converged Systems and Management, and HP BladeSystem.
  • As a Managing Consultant for HP’s Enterprise Solution & Architecture group, I collaborate with client business and IT senior management to understand, prioritize and architect advanced use of data and information, drawing insights required to make informed business decisions. My current focus leverages event-driven business intelligence design techniques and technologies to identify patterns, anticipate outcomes and proactively optimize business response creating a differentiated position in the marketplace for the client.
  • Wendy Bartlett is a Distinguished Technologist in HP’s NonStop Enterprise Division, and focuses on dependability – security and availability - for the NonStop server line. She joined Tandem in 1978. Her other main area of interest is system architecture evolution. She has an M.S. degree in computer science from Stanford University.
  • I am part of the integrated marketing team focused on HP Moonshot System and HP Scale-up x86 and Mission-critical solutions.
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