HP Guided Troubleshooting (HPGT): Empowering customers to self solve with online solutions

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Guest blog written by Aftab Ali

An interesting thing about Customer Service and Experiences is that they are not a destination; they are a journey. We, the Knowledge Centered Support Team (KCS) at HP, are focused on providing our customers the best-possible experiences, as we believe that customer satisfaction level is paramount to the ultimate success of our organization.

To match pace with the demands of our highly mobile, connected and rapidly changing world, our knowledge experts are constantly striving to deliver effective technology solutions. Our main objective is to enable customers to self-solve most of their support questions with the help of our HP Guided Troubleshooting. HPGT is an online self-help tool that provides guides with quick and simple step by step instructions to find solutions to a whole host of technical issues. An enhanced table of contents and ability to search by keywords will help you find solutions to various server and storage related technical issues.

Why Use HPGT? Self-Help Support at Your Fingertips

Are you looking for a quick resolution to a technical issue with your server or storage products? Want a resolution – and fast?  Look no further! Access our HP Guided Troubleshooting Guide online for assistance in resolving any technical issues on your own.

The HP Troubleshooting Guide is an efficient and effective reservoir of guides that can help lead you to answers about various server or storage related issues. These guides describe a step by step approach for troubleshooting a multitude of issues, which can guide you to the solution you are looking for.

Step by Step

With one click you can access our comprehensive reservoir of solutions to many of your technical issues.  Don’t forget to bookmark the site for future use!

First, select your product. This will take you to a more detailed list of products with categorized topics and solutions within the search engine index.  From there, you will be linked to the troubleshooting guide for the product you selected.

Your Feedback is Valuable

Providing our customers with superior service and a smooth, efficient, and personalized experience on our site is a continued effort by our team of knowledge experts, so when you have completed your research, please be sure to fill out the Feedback Options section.  We use your valuable feedback to improve the content of our website.

Direct Links

To save you time, we’ve put together a handy list below to provide direct links to several Industry Standard Servers (ISS) troubleshooting guides.  We hope you find these links helpful.  Be sure to bookmark them for future use.

HP ProLiant Servers Guides	Server Management Hardware/Software	Rack and Power Infrastructure Products
HP ProLiant BL Server Blades	HP iLO Management Engine	HP Rackmount Uninterruptible Power System
HP ProLiant DL Multi Node Servers	HP Integrated Lights-Out 3 (iLO 3)	HP Tower Uninterruptible Power System
HP ProLiant DL Servers	HP Insight Diagnostics Software	HP Server Console Switches
HP ProLiant MicroServer	HP Array Configuration Utility	HP IP Console Switches
HP ProLiant ML Servers	Serial Smart Array Controllers	HP KVM Switches
HP ProLiant Scalable Systems	HP Service Pack for ProLiant	Rackmount Monitors and Keyboards