Guest blog written by Rosemarie Chiovari, HP ISS Integrated Marketing Sales Enablement Programs
It’s the situation everyone dreads. The day your IT system goes down, you can’t fix it yourself and the service call begins. The first half hour is the worst. Digging through spreadsheets and log files to find and communicate dozens of pieces of data: model name, serial numbers, alert codes, warranty and contract terms and on and on. Only then can you begin to solve your problem.
But with Insight Online, those problems are a thing of the past because management and support are now one. System monitoring, asset management and service warranty information all live together in the industry’s first comprehensive cloud-based support portal, taking advantage of the HP ProLiant Gen8 ProActive Insight architecture. Manually managing paper contracts and warranties is no longer necessary. Instead, you can now easily track and proactively monitor these online - saving as much 90%[1] in time and resources versus doing it the manual way.
With 24/7 automated event monitoring, if server active health data suggests a problem, a support case is automatically generated and diagnosed. That means issues are resolved before they become problems – up to 66% faster, so your support experience will be unlike anything you’ve experienced before.
Want to learn more about HP Insight Online? Check out www.hp.com/go/insightonline/info
For more information on HP ProLiant Gen8 and ProActive Insight Architecture, visit our announcement page at www.hp.com/go/proliantgen8
[1] HP Internal estimate vs manual methods
