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Reality Check: Server Insights
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Save time, eliminate spreadsheets and enjoy hassle-free support experiences

kristenreyes| February 13, 2012
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Guest blog written by Rosemarie Chiovari, HP ISS Integrated Marketing Sales Enablement Programs

 

It’s the situation everyone dreads.  The day your IT system goes down, you can’t fix it yourself and the service call begins.  The first half hour is the worst.  Digging through spreadsheets and log files to find and communicate dozens of pieces of data: model name, serial numbers, alert codes, warranty and contract terms and on and on. Only then can you begin to solve your problem.

 

But with Insight Online, those problems are a thing of the past because management and support are now one. System monitoring, asset management and service warranty information all live together in the industry’s first comprehensive cloud-based support portal, taking advantage of the HP ProLiant Gen8 ProActive Insight architecture.  Manually managing paper contracts and warranties is no longer necessary.  Instead, you can now easily track and proactively monitor these online - saving as much 90%[1] in time and resources versus doing it the manual way.

 

With 24/7 automated event monitoring, if server active health data suggests a problem, a support case is automatically generated and diagnosed. That means issues are resolved before they become problems – up to 66% faster, so your support experience will be unlike anything you’ve experienced before.

 

Want to learn more about HP Insight Online? Check out www.hp.com/go/insightonline/info

 

For more information on HP ProLiant Gen8 and ProActive Insight Architecture, visit our announcement page at www.hp.com/go/proliantgen8

 

[1] HP Internal estimate vs manual methods

Tags: HP ProActive Insight architecture| HP ProLiant Gen8| Insight Online
Labels: HP ProActive Insight architecture| HP ProLiant Gen8| Insight Online
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About the Author
  • I am part of ISS Product Marketing, currently managing couple of dual processor ProLiant servers.
  • I work within EMEA ISS Central team and a launch manager for new products and general communications manager for EMEA ISS specific information.
  • Hello! I am a social media manager for servers, so my posts will be geared towards HP server-related news & info.
  • HP Editor-Enterprise Group: ISS, BCS, Converged Infrastructure (CI), Converged Cloud, Converged App Systems (CAS), and ExpertOne
  • WW responsibility for development of ROI and TCO tools for the entire ISS portfolio. Technical expertise with a financial spin to help IT show the business value of their projects.
  • Global Marketing Manager with 15 years experience in the high-tech industry.
  • I’m the Worldwide Product Marketing Manager for HP Serviceguard Solutions for Linux in BCS. I’ll be blogging about the latest news and enhancements as it relates to this product.
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