In previous articles about HP Insight Remote Support, I mentioned the fact that HP has put together a skilled team dedicated to remotely installing HP Insight Remote Support Advanced (including HP SIM) and HP Insight Remote Support Standard . In case this is the first time you have read about HP Insight Remote Support, let me share a quick overview of what it is.
HP Insight Remote Support is a centralized application that will automatically monitor and create a case whenever an HP hardware failure is triggered. The case will be sent to an electronic queue, and from there it will be picked up by a Support Center Engineer who will call you, take ownership of your case and set up an action plan to fix the hardware issue encountered in your environment.
Today, I will go over the tasks needed to accomplish the IRS installation remotely. This installation can be completed at no additional cost for HP customers! I believe it is important to raise awareness about the quality installation service that is being offered by HP throughout North, Central and South America.
Right now, you are probably thinking about the following: “Ok, Insight Remote Support involves no cost at all. There is a team that will assist me in installing it in my environment. So - what is there to lose? What is there to invest? How do I reach this team? Where and how can I initiate this project?”
Let me address those questions and more.
The Engagement Desk (ED) Team can walk you through the whole process. The first step is to coordinate and share with you an online presentation about Insight Remote Support that will explain the benefits, features, prerequisites, solutions available, best practices and recommended guidelines based on your environment’s characteristics. In order to be contacted by an IRS expert from the Engagement Desk, you must send an e-mail to InsightRSEngagementDesk@hp.com with the following contact information:
- Your name:
- Your Company’s name:
- Address:
- City:
- State/Province:
- Zip/Postal Code:
- Country:
- Number of devices to monitor (if known):
- Time frame to be contacted:
- E-mail address:
- Phone number:
- Submitter’s name (if doing it for someone else):
- Submitter’s e-mail address:
- Submitter’s phone number:
If you decide to perform the installation in your environment after the online web presentation, the next step will be to coordinate a meeting time to perform the prerequisite configurations for HP Systems Insight Manager and Insight Remote Support.
The prerequisite configurations and the IRS installation will be performed remotely, using either HP Virtual Rooms or Webex sessions. This method of installation will ensure your total customer satisfaction. The Engagement Desk Engineer will guide you through the installation process and any questions you may have will be addressed during the course of the installation. When your installation is complete you will be able to use the software solution and perform tasks and maintenance on your own. - Think about it! A free introductory course for HP SIM and IRS!!!
The last step will be to configure the managed end points. Some of them are pretty simple, and it is just a matter of configuring Simple Network Management Protocol. For others, there are a few extra steps that include time and human resource investment, such as installing SNMP management agents, HP WBEM providers, bundles and management applications. In this phase, the Engagement Desk Engineer will coordinate the best time to perform these tasks, as we understand most of your servers are in production. The time invested to install HP SIM and IRS is around five hours, the discovery and identification process on the end nodes will vary depending on the number of devices in your environment.
This is the type of information that I wish I would receive in my inbox! Dear readers, if you know someone in the business with HP equipment and they are still calling HP Support Center to get assistance on hardware issues, please share this information. That is the best way to make the most out of your investment - especially if you have HP Enterprise ProLiant Equipment.
I look forward to you sending me questions on technical topics that you would like to learn more about in future blogs.
Until next time,
Charles
