Technical Support Services Blog
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Be aware of the 12th key success factor for any cloud deployment

In his article “how to identify the ideal private cloud technology vendor”, Torsten Volk, a senior analyst at EMA (Enterprise Management Associates), is proposing 11 key success factors to any cloud deployment, meaning that any technology vendor able to provide those would be an ideal private cloud technology vendor. It’s a nice list. However, Torsten forgets one key success factor, a very important one that too many people do not consider before they make their choice: how is that vendor able to assist you in your daily operations to make it work and evolve at its optimal level?


Cloud is a complex word. It means interacting with multiple technologies. Avoiding multiple traps and challenges. Reviewing lots of processes. Having multiple skills that are still scarce. Making multiple choices to satisfy the demands of the Business. Making it agile, scalable, cost effective…


If you follow me, you may have understood that the support services that your vendor will be able to provide are key. So don’t hesitate to talk support services early in your Cloud project. It is not something to consider after you’ve implemented it. It needs to be an integrated part of the solution, built into the design of your cloud.


HP understands it well. HP Datacenter Care provides all the required services you need to have a successful Cloud experience – always in a way that will fit with your unique environment. Watch the short video (1 minute, 21 seconds) ‘Your journey to the Cloud”, and visit our Datacenter Care Services page for more information.



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About the Author
More than 30 years in Sales and Marketing in IT services business. Currently managing global campaigns for Datacenter Care.

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