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Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Cloud computing—How to get faster results

By Gerry Nolan, HP Expert and worldwide lead for the HP Cloud Support Services portfolio


30001_2.jpgA few years ago I was inspired by a good friend to participate in a triathlon—an event that combines running, swimming and cycling. I figured I could manage my own training with all the information freely available on the topic. But in the middle of my training two things happened: I realized it required much more effort and focus than I expected, and I sustained an injury that set me back multiple weeks. Time was now short. Realizing I would not succeed on my own within the compressed timeframe, I engaged a personal trainer. He assessed my condition, quizzed me on my desired state goals, and then worked with me to develop a personalized plan to get me what we mutually agreed would be a successful outcome. Then he monitored my progress and made adjustments as necessary. In the end I was surprised at the progress and faster results. And I invested less effort than I would have training on my own, as I could focus on executing the plan.


It was yet another reminder that hiring an expert to help with a new endeavor can produce a better outcome with less risk. The way I think about it, I’m not only buying expertise, I’m tapping into the experiences of hundreds of other clients with goals like mine. That’s what I’ve been suggesting to CIOs I have talked to about cloud computing lately.


We’re at the stage of cloud computing where most organizations see the benefits and understand the technology. Many are ready to begin or have deployed pilot projects. But… Cloud computing is still a new experience for most organizations. And, like my triathlon training, even when you think you know what to do, you can be sidelined by unexpected changes often out of your control.


We’ve been working hard to share with our customers the expertise and experience we’ve gained doing thousands of cloud deployments. We’ve rolled out a set of services called HP Cloud Professional Services.


We take a lifecycle approach to cloud computing and shape our services around three pillars:


  • Advise—Help assess your current state, define cloud goals and create a roadmap and action plan to achieve them.

  • Transform—Make cloud happen from applications to infrastructure. Design and implement the right cloud solution to meet the business need.

  • Manage—Operate cloud effectively and efficiently once it’s implemented and ensure people are trained, processes are best in class and technology is performing at optimal levels with end-to-end environment-wide support.

One thing I learned from my fitness trainer is that everyone starts the process at a different place and wants to achieve different results. And they have different resources and experiences to apply along the way. A one-size program does not fit everyone, and a one-size cloud computing plan does not fit all organizations. So we start each engagement by understanding where you are, where you want to get to, and what resources and assets you already have. Then we design and help you execute a plan to achieve your goals in the fastest possible time. And since we have a world-leading range of HP cloud capabilities to leverage—private, public, managed and hybrid—we craft a solution based on your needs, not force a model on you based on a limited portfolio, à la vendors who have a narrow range of capabilities.


I won’t tell you where I finished in my triathlon, but I did finish and working with the trainer helped me shave an hour off my  time, so I was happy with that outcome even though I had difficulty walking for the next week.


To find out more about our HP Cloud Support Services, please visit our website @


gerry_nolan_badge_176x304_tcm245_1442980_tcm245_1422290_32_tcm245-1442980.jpgGerry Nolan is worldwide lead for the HP Cloud Support Services portfolio in HP Technology Services. He develops new services like HP Converged Cloud Professional Services, improves tools and training and works with HP delivery teams to ensure flawless execution and optimal business outcomes for our customers.  Gerry has worked in information technology for more than 28 years. His other roles in HP included leadership for HP Hyperscale Support Services and the HP Mission Critical Services businesses. He moved from the UK to California in 1998.


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About the Author(s)
  • I graduated in Software Engineering. Joined HP family five years ago, I deliver Insight Remote Support technical consulting for HP customers, in North America, Canada and Latin America. Assist setting up, installing and configuring the solution in customers' IT environments.
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • I am an identical twin. My brother’s name is Chris Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB). We have always attended the same schools, studied the same material (big surprise, as we are identical twins), and have always worked as a close team and strive to demonstrate our teaming ability’s to others. We each have more than 11 years experience supporting mission-critical enterprise customers on a broad range of technologies. We’ve both won the HP MVP award multiple times as well as coauthored books, programs, and whitepapers in our spare time.
  • More than 25 years in the IT industry, managing ITSM, service development and delivery projects in Technology Services. Specialized in end2end support for ISV based business solutions. Certified ITIL and project management expert.
  • Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communications for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest)
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • MrCollaboration (aka Jim Evans) is an HP Global Services Alliance Manager. He has worked in the IT industry for more than 30 years, 22 of which were spent with Digital Equipment Corporation, Compaq and HP. He works with many third party vendors and partners to develop processes to facilitate excellent support and service for mutual customers. Jim is also HP’s representative to the Technical Support Alliance Network (TSANet).
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
  • Tom Clement has over 30 years experience in the areas of adult learning, secondary education, and leadership development. During this time Tom has been a consistent champion of “non-traditional” training delivery methods, including blended learning, virtual delivery (self paced and instructor led), the use of training games and simulations, and experiential learning. Tom has spent the past 25 years of his career at Hewlett Packard, focused most recently on HP’s global Virtualization, Cloud, and Converged Infrastructure customer training programs. Tom manages the strategic direction and overall performance of these training programs, ensuring these worldwide programs help HP’s customers capitalize on the business opportunities made available by IT advancements in each of these subject areas. Tom and his global teammates utilize best in class instructors, course content and supporting equipment infrastructure to deliver these training programs to HP’s customers. The team prides itself on providing the Virtualization, Cloud, and Converged Infrastructure content customers need when and where they need it, anywhere in the world. Tom is based in the Washington, DC suburbs and can be reached at

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