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Combating Moore’s Flaw

By Seamus Dunne, Vice President, Cloud & Datacenter Services

 

One thing we pride ourselves on in the tech industry is innovation. Moore’s Law* turned out to be largely true, and technologists have applied these bigger, faster chips to solving bigger problems faster. Software also has exploded in scale and capability. For IT organizations it has meant a near-continuous stream of new, more capable systems. But it has also meant exploding complexity. It’s been called “Moore’s Flaw,” and it has left CIOs struggling to implement, integrate, manage and operate disparate systems with components from multiple vendors. It increases time to market for new business solutions, and it drives IT spending for maintenance, rather than business innovation, to 70% or more of the budget. No wonder!

 

We took a big swipe at the problem of managing complexity when we introduced HP Converged Systems—pre-integrated, pre-tested hardware and software from HP and partners that chops time to value from weeks to days. Now we have introduced a set of services that extend that experience across the system lifecycle.

 

We designed these services based on conversations with a number of CIOs and IT operations managers. When we asked them how their staff spent their time, they described lengthy test and integration cycles for new systems and updates to installed systems. They explained the need to navigate the support systems of multiple vendors to solve problems and the challenge in getting connected to the right expert in each one. And they bemoaned the outages caused by inadequately tested patches and software updates. We decided we could continue to deliver on the promise of HP Converged Systems by doing more of that work in HP and returning that time to them and their staffs. So that’s what we did.

We’ve rolled out a set of services called HP Converged Systems Services that complement Converged Systems hardware and software. For example, we pre-integrate and pre-test the systems and software before we ship them to you. Then we send our expert on site to install and set them up, so you can put them to work sooner. We pre-integrate and test patches for HP and partner software, and we manage the whole patch process for you.

 

We give you one number to call if you have a question or problem with HP or partner components. And when you call that number, it bypasses the lower support tiers and rings right into the experts in our Converged Systems Center of Excellence. As an option, we can assign you a dedicate account support manager who gets to know your business and your site. It’s the “one throat to choke” you need when your business is on the line. And of course we offer an array or more specialized services for planning, design and implementation when you need them.

 

We are re-engineering the support experience for our customers to reduce the complexity that threatens IT productivity and business innovation. They are driving down time to value, reducing internal costs, increasing system availability and reducing risk. Perhaps most important, they’re putting their IT staff back to work on the innovation the business needs rather than combating Moore’s Flaw.

 

HP Technology Services Vice President, Cloud & Datacenter Services, Seamus Dunne  Seamus-Dunne_5758_SMALL_170pixels.jpg

Seamus Dunne is the vice president of the HP Cloud and Datacenter Support Business, a multi-billion dollar, high-margin business in HP's Enterprise Group. He is responsible for delivering industry-leading service experiences for HP’s Converged Infrastructure and Converged Cloud to help customers operate their datacenters and evolve them towards hybrid IT deployments of private, managed and public cloud, and traditional IT.

 

Since 1996, Dunne has held leadership roles in various HP divisions in research and development, business development and SCM. After graduating with a BSc from Trinity College Dublin, Dunne began his career in the graduate program of Hoechst Gmbh. His extensive IT experience includes international assignments in the automotive and chemical industries. 

 

www.Webopedia.com *Moore's Law: (n.) The observation made in 1965 by Gordon Moore, co-founder of Intel, that the number of transistors per square inch on integrated circuits had doubled every year since the integrated circuit was invented. Moore predicted that this trend would continue for the foreseeable future. In subsequent years, the pace slowed down a bit, but data density has doubled approximately every 18 months, and this is the current definition of Moore's Law, which Moore himself has blessed. Most experts, including Moore himself, expect Moore's Law to hold for at least another two decades.

 

For more information on HP Converged Systems

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  • I graduated in Software Engineering. Joined HP family five years ago, I deliver Insight Remote Support technical consulting for HP customers, in North America, Canada and Latin America. Assist setting up, installing and configuring the solution in customers' IT environments.
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • I am an identical twin. My brother’s name is Chris Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB). We have always attended the same schools, studied the same material (big surprise, as we are identical twins), and have always worked as a close team and strive to demonstrate our teaming ability’s to others. We each have more than 11 years experience supporting mission-critical enterprise customers on a broad range of technologies. We’ve both won the HP MVP award multiple times as well as coauthored books, programs, and whitepapers in our spare time.
  • More than 25 years in the IT industry, managing ITSM, service development and delivery projects in Technology Services. Specialized in end2end support for ISV based business solutions. Certified ITIL and project management expert.
  • Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communications for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest)
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • MrCollaboration (aka Jim Evans) is an HP Global Services Alliance Manager. He has worked in the IT industry for more than 30 years, 22 of which were spent with Digital Equipment Corporation, Compaq and HP. He works with many third party vendors and partners to develop processes to facilitate excellent support and service for mutual customers. Jim is also HP’s representative to the Technical Support Alliance Network (TSANet).
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I've been working in HP since 2007 like IT agent, developer, Web designer and then like Web Project Manager
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
  • Tom Clement has over 30 years experience in the areas of adult learning, secondary education, and leadership development. During this time Tom has been a consistent champion of “non-traditional” training delivery methods, including blended learning, virtual delivery (self paced and instructor led), the use of training games and simulations, and experiential learning. Tom has spent the past 25 years of his career at Hewlett Packard, focused most recently on HP’s global Virtualization, Cloud, and Converged Infrastructure customer training programs. Tom manages the strategic direction and overall performance of these training programs, ensuring these worldwide programs help HP’s customers capitalize on the business opportunities made available by IT advancements in each of these subject areas. Tom and his global teammates utilize best in class instructors, course content and supporting equipment infrastructure to deliver these training programs to HP’s customers. The team prides itself on providing the Virtualization, Cloud, and Converged Infrastructure content customers need when and where they need it, anywhere in the world. Tom is based in the Washington, DC suburbs and can be reached at tom.clement@hp.com.


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